Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Charlotte Colbert

Lakeland,FL

Summary

Seek to negotiate and facilitate conflict resolution while implementing policies to ensure proper compliance is done for clients, stakeholders, product owners and the organization. Plan to direct and coordinate the activities of clients' projects to ensure that engagement goals are accomplished through partnered leadership and the ability to foster and create a high-performance culture. I am immediately available to interview and start an assignment. Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives. Hands-on experience in solving customer queries and issues of internal clients. Superior work ethic, strong ability to implement policies and ensure proper compliance is done for the benefit of clients and the organization. Facilitate transparency, inspection, and adaptation. Excellent analytical background and skill set to understand regulatory reporting processes, including system data flows. Ability to multi-task, be proactive and goal-oriented, have strong interpersonal/communication skills (oral and written), and confidence to work with various levels of management. I can work with large volumes of data from varying sources, self-motivated with the ability to make decisions and maintain a controlled environment, and willing to work flexible hours or in an alternative workspace (AWS) environment.

Overview

20
20
years of professional experience

Work History

Operational Risk and Intermediate Analyst

Rose International
Tampa, FL
04.2023 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Governance Compliance Analyst

The Depository Trust & Clearing Corporation
09.2021 - 02.2023
  • Track and maintain a Database of employee securities and trading account activity
  • Identified gaps in policies & processes and presented solutions to mitigate identified risks
  • Request an explanation of statement account irregularities from the employee or Financial Institution
  • Develop timelines to retrieve missing documents or information from the Financial Institution and or employees
  • Identify, Analyze, Prioritize, Treat and Monitor Risks
  • Manage the information flow for the organization, including the integrity, efficiency, and availability of data
  • Synchronize information and activity across governance, and compliance to operate more efficiently
  • Acts as an advocate for the chosen solution and engages in its implementation or configuration process
  • Conduct internal security assessments, including account audits, to ensure continued compliance
  • Provided up-to-date information on current legal, compliance, and policy requirements that build awareness of the program, processes, and potential legal ramifications of noncompliance
  • Collaborated with client functions (Operations, Compliance, Risk, and /or Finance) to assess the impact of a specific regulation on existing policies, risks, and controls
  • Advanced analytical thinking skills to include summarizing information and identifying key patterns, outcomes, and relationships of business processes and functions
  • Advised clients on strategy and detailed regulatory Reporting use cases by leveraging insights from industry best practices
  • Ensure adequate and appropriate documentation is always maintained
  • Contributed to the ongoing development, enhancement, and streamlining of compliance methodologies and practices (including standard operating procedures (SOPs) and other policies/procedures)
  • Analyzed Compliance risk, discovered areas of potential compliance risk and vulnerability, and created and implemented solutions to eliminate the potential risks
  • Ensured consistency and collation among current and applicable documentation
  • Ensured linkage of relevant documents within the Standard
  • Has experience in Operational Risk Management, IT Audit
  • Financial Analysis, Documentation, Interpersonal Skills, Fraud Investigations, Compliance Management, Trade Compliance, Regulatory Compliance, Analytical Skills and Microsoft PowerPoint

Compliance Analyst

MetLife
01.2020 - 09.2021
  • Customer Operations Financial Analysis
  • Managed enrollments and determined employee eligibility through case review and case analysis
  • Handled all benefit compensations and disbursements
  • Communicated effectively and professionally with vendors, government agencies, customers, and other external contacts of the organization
  • Evaluated and negotiated with all service providers
  • Identified gaps in policies & processes and presented solutions to mitigate identified risks
  • Handled all reimbursement procedures
  • Strong oral communication and interpersonal relationships
  • Strong analytical and data-gathering
  • Wrote reports, business correspondence, and presentations
  • Reconciled existing transactions through cross-referencing incoming and outgoing data contracts and supporting documentation filing and retention
  • Removed impediments
  • Implemented and monitored software development processes
  • Performed quarterly account reviews
  • Ensured that the organization's operations and procedures meet government and industry compliance standards
  • Ensured that the organization met regulatory expectations
  • Recommended improvements to compliance procedure
  • Worked with large volumes of data from various sources
  • Ability to make decisions while maintaining a controlled environment
  • Utilized motivation techniques to ensure the team reached goals and milestones.

Compliance Analyst

State Farm Insurance
08.2019 - 01.2020
  • Evaluated settlement alternatives by reviewing regulatory compliance and fair claims practices/Heavy phone contact with all parties involved
  • Determined subrogation or fraud potential through the claims investigation process and referred to SIU when potential fraud existed or was handled to a conclusion
  • Detailed file review and documentation to determine whether it had a bearing on the case
  • Determined the extent of the property loss by estimating the cost to repair, replace, or offer compensation
  • Contract Interpretation and Compliance Policy Interpretation and compliance
  • Led and managed compliance risk management/mitigation strategies and plans
  • Familiarity with payment processing systems and procedures, including assessing the compliance implications of new payment methods or technologies
  • Experience in conducting compliance audits to assess adherence to payment regulations and industry standards

Customer Claims Examiner

Universal Property & Casualty Insurance Company
04.2019 - 08.2019
  • Reviewed supplemental estimates, determined supplement amounts, and issued payment
  • Litigation management/Completed settlement offers
  • Proficient in Symbolist and Xactimate
  • Assessed the needs of the claim by completing claims audits/investigations
  • Determined the cause of loss by completing a thorough investigation of the claim
  • Determined policy coverage by interpreting the policy language
  • Determined risk factors
  • Controlled expenses by setting the appropriate reserve amount
  • Completed a detailed review of the contractor's estimate by completing contract analysis
  • Interacted and Negotiated rates with 3rd party vendors and additional exposures such as personal property/contents, additional living expenses, mold, and ordinances related to a property loss
  • Determined the extent of the property loss, and estimated the cost to repair, replace, or compensation
  • Ensured that the organization's operations and procedures met government and industry compliance standards
  • Utilize motivation techniques to ensure the team reaches goals and milestones.

Property Claims Adjuster

USAA
01.2019 - 04.2019
  • Reviewed and analyzed policy to determine applicable coverage
  • Scheduled appropriate inspections and appraisals as necessary through the company portal
  • Determined risks
  • Worked with various levels of management
  • Reviewed underwriting documents including applications, declaration pages, and policies to determine whether it has a bearing on the case/claim
  • Ensured correct policy and contract interpretation.

External Resource Claims Examiner/Compliance Analyst

State Farm Insurance
10.2018 - 01.2019
  • Evaluated settlement alternatives by reviewing regulatory compliance and fair claims practices/Heavy phone contact with all parties involved
  • Determined subrogation or fraud potential through the claims investigation process and referred to SIU when potential fraud existed or was handled to a conclusion
  • Detailed file review and documentation to determine whether it had a bearing on the case
  • Determined the extent of the property loss estimating the cost to repair, replace, or offer compensation
  • Contract Interpretation and compliance Policy Interpretation and compliance
  • Led and managed compliance risk management/mitigation strategies and plans.

Automotive Claims Adjuster

USAA
02.2015 - 10.2018
  • Organized, planned, and prepared property and auto claims by working with the claimant, witnesses to the damage, police officers, lawyers, and hospital professionals
  • Determined the defensibility of PIP suits
  • Reviewed and responded to pre-suit demand letters
  • Used predictive modeling and analytics to prioritize tasks and maximize productivity by flagging high-risk claims
  • Collaborated with vendors and internal business partners to facilitate claims resolution
  • Supported workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs
  • Determined Risks through claims organization, data, and advanced analytics
  • Scheduled rental vehicles, completed damage and bodily injury assessments, total loss determinations, and ultimate disbursement of funds to automotive repair facilities, e.g., body shops
  • Investigated and where necessary, denied claims where liability was shifted to other carriers/established an investigative plan; initiated investigation by gathering facts and evidence with all interested parties
  • Conducted recorded statements when necessary and reviewed/opened loss reserves
  • Embodied servant leadership
  • Ensured adequacy of reserves, confirmed, or denied coverage and liability, and advised policyholders and claimants as to the proper course of action.

Licensed Health Insurance Agent

Humana Healthcare
01.2014 - 01.2015
  • Complied with guidelines set by the Centers for Medicare & Medicaid Services (CMS)
  • Provided goals that are customer/client-oriented, results-oriented, quality-oriented, and by state-specific case management requirements within the workers' compensation insurance industry.

Special Education Teacher

Florida Dept of Corrections
09.2007 - 09.2008
  • Demonstrated cultural sensitivity and an understanding of incarcerated individuals' unique challenges, creating an inclusive and supportive learning environment.

Banking Center Branch Manager

First Convenience Bank
09.2003 - 10.2006
  • Managed the daily operations of the service center and trained and supervised 10 service center employees
  • Hired, trained, coached, appraised, mentored, and rewarded staff and acknowledged feedback or concerns
  • Ensured the banking center followed the Office of Foreign Assets Control policy and procedures guidelines
  • SARS reporting when deemed necessary
  • Balanced teller drawers, vault, and petty cash daily.

Education

Bachelor of Science - undefined

Tuskegee University

Master of Arts - Business

Liberty University
08.2024

Scrum Master All General Lines Adjuster’s License Xactimate 2 - undefined

Skills

  • Escalations and de-escalations
  • Risk Management
  • Policies and Procedures
  • Conflict Resolution
  • Negotiation Tactics
  • Investigations
  • Customer Engagement
  • Xactimate Level II Certified
  • PCI
  • DSS
  • Critical
  • Thinking
  • File Review
  • Reconciliation Analytics
  • Management
  • Software Development Life Cycle
  • Facilitator
  • Risk Analysis
  • Remove Impediments
  • Agile
  • Facilitation
  • Servant Leader
  • Strong knowledge of Agile principles and concepts
  • Advanced presentation skills
  • Critical thinking
  • Team building skills
  • Compliance Analyst
  • Project Management
  • SQL
  • Analysis Skills
  • Scrum
  • Jira
  • Escalations and de-escalations
  • Business Analysis
  • Financial Management
  • Operational Procedures
  • Operational Standards
  • Application Processing
  • Business Processes and Procedures
  • Account Management
  • Process Improvement
  • Customer Inquiries
  • Issue Resolution
  • Team Development
  • Strategic Planning
  • Account Reconciliation
  • Customer Service and Assistance
  • Time Management
  • Complex Problem-Solving
  • Quality Assurance Controls
  • Policy Improvements
  • Finance

Timeline

Operational Risk and Intermediate Analyst

Rose International
04.2023 - 06.2023

Governance Compliance Analyst

The Depository Trust & Clearing Corporation
09.2021 - 02.2023

Compliance Analyst

MetLife
01.2020 - 09.2021

Compliance Analyst

State Farm Insurance
08.2019 - 01.2020

Customer Claims Examiner

Universal Property & Casualty Insurance Company
04.2019 - 08.2019

Property Claims Adjuster

USAA
01.2019 - 04.2019

External Resource Claims Examiner/Compliance Analyst

State Farm Insurance
10.2018 - 01.2019

Automotive Claims Adjuster

USAA
02.2015 - 10.2018

Licensed Health Insurance Agent

Humana Healthcare
01.2014 - 01.2015

Special Education Teacher

Florida Dept of Corrections
09.2007 - 09.2008

Banking Center Branch Manager

First Convenience Bank
09.2003 - 10.2006

Bachelor of Science - undefined

Tuskegee University

Master of Arts - Business

Liberty University

Scrum Master All General Lines Adjuster’s License Xactimate 2 - undefined

Similar Profiles

CREATE PROFILE
Charlotte Colbert