Charlotte Cooper

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout airport experience (arrivals/departures).
• Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
• Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
• Conducted pre-event briefings with staff members to ensure smooth operations and adherence to service standards.
• Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
• Increased positive word-of-mouth referrals by consistently delivering superior customer service that exceeded expectations.
• Boosted customer loyalty with personalized assistance and proactive problemsolving.
• Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
• Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
• Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
• Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
• Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Presented professional image consistent with company's brand values.

• Exceeding goals through effective task prioritization and great work ethic.
• Completes device and component installation
• Installs, maintains and supported voice/data applications.
• Works flexible hours; night, weekend, and holiday.

Start: 01-01-2021 - End: Current

Supervisor: Matthew Cooper

424-222-0016

Connectbynet

2111 1/2 Perry Ave.

Redondo Beach, CA.90278.

• Welcomed customers, located and suggested items and completed purchases fast and efficient.
• Informed customers of current store promotions and encouraged all customers join reward programs.
• Increased sales and customer satisfaction through personalized servicing.
• Created smooth fitting room experience by greeting customers, keeping area clean. Sorted and returned clothing to sales floor.
• Kept stockrooms organized and completed all inventory processes, making sure merchandise was properly checked in and accurately ticketed.
• Worked with team to ensure sale’s floor was "runway ready" by re-merchandising and straightening throughout day.

Start date: 08-01-2019 End: 04-01-2020

Supervisor: Alexandra Jones

310-765-5461

Nordstrom Rack

720 PCH Hwy, El Segundo,

CA 90245.

• Welcomed customers, verified ID, passport and visa requirements.
• Ensured that passengers were in compliance with rules and laws regarding hazardous materials.
• Utilized exceptional communication to connect with customers, assessed needs and presented solutions such as special assistance.
• Maximized sales, processed credit cards and or/reward miles.
• Checked in average of 1 customer pr. minute.
• Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met.

Hours pr. week: 25

Start date: 05-01-2019 End: 06-01-2019

Supervisor: Atoorina

310- 337-3037

200 World Way, Los Angeles, CA 90045

• Rotated through different functions such as ticket counter, lobby area, gate functions, customs, arrivals and escort duties to other areas within airport.
• Greeted customers, verified passport information, printed boarding passes and bag tags. Checked in 1.pax pr. minute.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Processed forms for inbound flights, operated jet-bridge and handled special assistance (such as UM and other assistance/escorts and coordinated with ramp regarding any mobility aid.
• Assigned seats according to rules and regulations.
• Ordered meals,
• Performed pre-flight and post-flight functions using in-house software and forms.
• Worked methodically to ensure aircraft was on time and serviced within time frame for safe, seamless and on-time departure.
• Processed up-/downgrades and oversells.
• Relayed updates and information regarding flight over PA.
• Communicated with co-workers and managers over radio to ensure operations went smoothly and timely.
• Evaluated customer information to explore issues, developed potential solutions and maintained high-quality service.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Re-booked customers using in-house software when needed. Arranged for voucher's and hotels when needed.
• Helped resolve lost or damaged luggage or articles.
• Trained new staff on operating procedures and company services.

Hours pr. week. 25-35

Start date: 03-01-2016 End: 06-01-2019

Hallmark Aviation Services

Supervisor: Maria Silva

310-215-0701

5757 W Century Blvd Suite 860, Los Angeles, CA 90045

• Provided superior and personal service to high tier customers, government officials, dignitaries, royalties and celebrities and from arrival to departure.
• Coordinated all services provided to high tier status customers.
• Printed/reissued boarding passes and bag tags when needed for connections, delays or re-bookings.
• Communicated with CBP and other federal or local authority when needed.
• Used in-house software and other sources to understand requirements in advance in order to offer exceptional service. Such as flight times, delays, connections, re-bookings, chauffeur or lounge service.
• Coordinated with other airlines (allied and non-allied) lounges, chauffeurs, local and federal authorities to ensure seamless experience.
• Offered each customer top-notch, personal service and polite support to boost customer satisfaction and positive feedback.
• Coordinated with ramp agent if special baggage needed or for very quick possession for tight connection.
• Managed op to 100 high tier customers pr. day.

Hours pr. week. 25-35

Start date: 03-01-2016 End: 06-01-2019

Hallmark Aviation Services

Supervisor: Maria Silva

310-215-0701

5757 W Century Blvd Suite 860, Los Angeles, CA 90045

• Answered and directed 60 outbound and inbound phone calls per day.
• Screened qualified potential employees via phone interview and reviewing submitted applications.
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
• Scheduled 30 appointments nationwide pr. day.

Hours pr. week. 20

Start date: 02-01-2018 End: 05-01-2019

Hallmark Aviation Services

Supervisor: Maria Silva

310-215-0701

5757 W Century Blvd Suite 860, Los Angeles, CA 90045

• Installed hardware and software (IP phones, PBX servers, network routers, network switches, LAN/WAN set up.
• Installed and configured new devices and system components.

Start date: 01-01-2011 End 03-01-2016

Supervisor: Matthew Cooper

424-222-0016

1507 7th st. #141

Santa Monica, CA. 90401

• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Monitored and maintained required food temperatures for safety.
• Measured, mixed and cooked ingredients following directions and nutritional restrictions.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Collected credit card and cash payments from 200 customers pr. day. Made proper change for cash transactions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Cultivated warm relationships with regular customers.

Hours pr. week 25

Start date: 01-01-2010 End 07-01-2010

Sømarken (Nursinghome)

Supervisor: N/A

Kaj Munksvej 55, 4800 Nykøbing Falster, Denmark
Phone: +45 54 73 24 00

• Prepared 100 meals pr. day according to administrative policies, health code regulations and food service standards.
• Prepared nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
• Visited with residents to inquire about satisfaction, quality and personal preferences.
• Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Hours pr. week 25

Start date:01-01-2010 End:07-01-2010

Supervisor: N/A

+45 56 51 60 00

Fjordvej 15, 4800 Nykøbing Falster, Denmark

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Instructed students in Grades 1-9th in 6 academic areas.
• Corrected work.
• Worked 20 students per class.
• Encouraged children to be understanding of and patient with others.
• Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
• Supervised learning groups of students in classroom stations.
• Fostered team collaboration between students through group projects.
• Provided warm, supportive environment for developing academic, social and emotional growth.

Hours pr. week 37

Start date: 01-01-2009 End: 07-01-2010

Supervisor: John Hansen (Principal)

+45 54 85 12 11

Bispegade 6, 4800 Nykøbing Falster, Denmark

• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Gave one-on-one attention to children while maintaining overall focus on entire group of 20 students.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Assisted and supervised 30 children through entire school day.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Hours pr.week 37

Start date 12-01-2008 End 07-01-2010

Supervisor: John Hansen

+45 54 85 12 11

Bispegade 6, 4800 Nykøbing Falster, Denmark

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Explained details regarding property to acclimate patrons to resort environment.

Start date: 05-01-2008 End 12-01-2008

Supervisor: Morten Johansen

+66 76 330 873

126 Taina Rd, Karon, Amphoe Mueang Phuket, Phuket 83100, Thailand

• Responsible for opening/closing store.
• Welcomed customers into store and helped locate items.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Trained new staff on operating procedures and company services.
• Wrote sales slips and sales contracts (Car/Trailer rentals).
• Cash, card and check handling.

Start date: 01-01-2005 End 05-01-2008

Supervisor: Ørni

+45 54 43 43 10

Gåbensevej 1, 4840 Nørre Alslev, Denmark

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Helped in all other areas when needed including food preparation.

Start date: 03-01-2001 End 01-01-2005

Supervisor: Nikolaj Hougaard

Torvet, Nykøbing Falster, Denmark.

(Business closed)