Charlotte Crooms
Austin,TX
Summary
Seeking a management position where I can utilize my merchandising, team leadership, and hands on experience in operations, with a strong focus on customer satisfaction.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Lori's Gifts
01.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
1st Assistant Manager
It’s Fashion Metro
10.2018 - 01.2020
- Opening and closing of store
- Customer service
- Hiring, firing and training of employees
- Payroll
- Assisted in developing and the supervision of merchandising program for company
- Assisted merchandise buyers for company
- Assisted with the opening and layout of new stores
- Managed stock levels and inventory control
- Managed and motivated team to increase sales
- Merchandising and store displays
- Transfers of merchandise in and out of store
- Inventory count
- Interacted with customers and responded and resolved complaints in a timely matter
- Maintained awareness of fashion trends in retail industry to increase sales
- Recorded sales figures for data analysis
- Ordered supplies
- Training of associates
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
Pruitt Health
01.2017 - 08.2019
- Answers incoming telephone calls and direct to appropriate person or department
- Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information
- Types documents, reports, letter, etc
- At least 50 words per minute with high accuracy
- Remains at repetitious tasks for long periods of time while completing paperwork, etc
- Recognizes, respond to and/or report resident emergency situations immediately
- Maintains strict confidentiality on all facility data
- Communicates with and support residents, families, visitors, etc
- Maintains privacy of records, conditions and other information relating to residents, employees and facility
- Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator
- Notify supervisor of pending absence or tardiness within the time frame described in personnel handbook
- Operate copier, office machines, computer, etc., as directed
- Maintain current file and listing of residents, emergency phone numbers of on-call personnel, key personnel, etc
- Greets visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator
- Sorts and distributes mail as directed
- Refers difficult and conflicting interactions or situations to Administrator or appropriate department head
- Assists in reporting complaints and grievances from residents, families, visitors and partners
- Assists with completing forms, reports, etc., that are not considered as essential functions
- Data Entry
Office Administrative Manager and PA
ColliPark Music Inc.
05.2005 - 12.2014
- Payroll
- Preparing quarterly reports
- Filing paperwork
- Answering phones
- Making travel arrangements for CEO, A&R and artists
- Managing all schedules
- Setting up meetings and conference calls
- Event planning
- Ordering Supplies
- Buying Equipment
- Stylist
Store Manager
Fashion Cents
06.1999 - 05.2005
- Opening and closing of store
- Customer service
- Hiring, firing and training of employees
- Payroll
- Assisted in developing and the supervision of merchandising program for company
- Assisted merchandise buyers for company
- Assisted with the opening and layout of new stores
- Managed stock levels and inventory control
- Managed and motivated team to increase sales
- Merchandising and store displays
- Transfers of merchandise in and out of store
- Inventory count
- Interacted with customers and responded and resolved complaints in a timely matter
- Maintained awareness of fashion trends in retail industry to increase sales
- Recorded sales figures for data analysis
- Ordered supplies
- Training of associates
Education
High School Diploma -
Benjamin E. Banneker High School
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Awards
Fashion Cents
Timeline
Store Manager
Lori's Gifts
01.2020 - Current
1st Assistant Manager
It’s Fashion Metro
10.2018 - 01.2020
Receptionist
Pruitt Health
01.2017 - 08.2019
Office Administrative Manager and PA
ColliPark Music Inc.
05.2005 - 12.2014
Store Manager
Fashion Cents
06.1999 - 05.2005
High School Diploma -
Benjamin E. Banneker High School
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