Summary
Overview
Work History
Education
Skills
Timeline
Manager

Charlotte Derrick

Kennewick,WA

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

14
14
years of professional experience

Work History

Manager

Joshua Management
San Antonio, TX
02.2008 - 03.2019
  • As the Manager of a Class A Storage Facility I was responsible for overseeing all operations of the facility.
  • These included making sure the units were clean, and the security system was working properly. Other duties included ordering and updating inventory such as boxes, tape, etc.
  • I handled all onsite payments, supplied customers with invoices.
  • I performed administrative duties such as filing, relevant paperwork, reports, and auctions.
  • I feel my most important duty was the customer service I provided.
  • I also supervised 2 employees.


Teller

Bank Of America, N.A.
Pensacola, FL
02.2008 - 01.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Education

Columbia River High School
Vancouver, WA

No Degree - Russian Language

Washington State University
Pullman, WA

Skills

  • Resource Management
  • Standards Conformance
  • Data Collection
  • Knowledge of Industry Software

Timeline

Manager

Joshua Management
02.2008 - 03.2019

Teller

Bank Of America, N.A.
02.2008 - 01.2011

Columbia River High School

No Degree - Russian Language

Washington State University

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Charlotte Derrick