Summary
Overview
Work History
Education
Skills
Publications
Awards
Professionalorganizations
Timeline
Generic
Charlotte D. Maples

Charlotte D. Maples

Huntsville,AL

Summary

Skilled technical writer with background in developing comprehensive documentation that simplifies complex information. Specialize in creating user manuals, help files, and online documentation that enhance user understanding and efficiency. Strengths include strong research abilities, adaptability to diverse technical fields, and capability to work collaboratively with development teams to produce accurate, user-friendly content. Contributed significantly to projects by improving document quality and accessibility, leading to increased user satisfaction and reduced support inquiries.

Overview

27
27
years of professional experience

Work History

Technical Proposal Writer

Fortis Industries
Huntsville, AL
07.2022 - Current
  • Craft proposals and bid responses that effectively convey the strengths and qualifications of a government contracting company (Fortis) to potential clients
  • Read incoming requests for proposals and analyze requirements
  • Participate in kick-off meetings, strategy sessions and proposal project planning
  • Review and customize RFP responses from the proposal content library
  • Ensure that proposals are accurate, compliant, and competitive by working collaboratively with stakeholders, such as business development teams, subject matter experts (SMEs), and other stakeholders to articulate complex facets of products and services
  • Ensure responses follow brand style and tone guidelines and coach SMEs as needed
  • Verify that responses address key customer needs and requirements
  • Assist with proposal knowledge management and retention of content for future use
  • Mentor and train junior writers and other proposal team members.

Technical Proposal Writer

Divergence Academy
Dallas, TX
06.2020 - Current
  • Systems Engineering, Requirements Process Improvement
  • Procedure Development, Develop and present career readiness workshops for cybersecurity and data science alumni and students, edit resumes, host industry day lunch and learns, train employers and students on employment and virtual career fair (VCF) platforms, network with businesses and employers, collaborate and advise in MS Teams and SharePoint, work with the Department of Veterans Affairs as a School Certifying Official
  • Network online and across the local Dallas/Fort Worth area in person to build trust and establish stakeholder relationships to benefit Veterans
  • Researched the Department of Labor, SAM, and other Government sites for grant writing and RFP opportunities
  • Led grant writing and proposal teams to

Director

Divergence Academy
Dallas, TX
06.2020 - 07.2022
  • Career Services, Community Management & Workplace Development, Developed and presented career readiness and resume workshops for cybersecurity and data science alumni and students, edit resumes, host industry day lunch and learns, Trained employers and students on employment and virtual career fair (VCF) platforms, networked with businesses and employers, collaborated and advised in MS Teams and SharePoint, work with the Department of Veterans Affairs as a School Certifying Official
  • Network online and across the local Dallas/Fort Worth area in person to build trust and establish stakeholder relationships to benefit Veterans
  • Led grant writing and proposal teams
  • Government Systems

Senior Engineering Project Assistant

Rockwell Collins, Collins Aerospace
Huntsville, Dallas, AL, TX
06.2017 - 06.2020
  • Interfaced with engineers and managers to create, review, and edit technical documentation
  • Provided configuration and information management using ALM’s JIRA and Confluence wiki
  • Acted as a process and tool expert for engineering design teams, coordinating and leading activities via strong organization and analytical skills
  • Performed data conversion using various application media for software development or project file maintenance
  • Coordinated, tracked, and reported status for inquiries and problem resolution during the pre‐release, release, and revisions of development and product-related technical documentation.

Senior Engineering Project Assistant

Government Systems, Rockwell Collins, Collins Aerospace
Huntsville, Dallas, AL, TX
06.2017 - 06.2020
  • Interface with engineers and managers to create, review, and edit documentation
  • Provide configuration and information management using ALM’s JIRA and Confluence wiki
  • Act as a process and tool expert for engineering design teams, coordinating and leading activities via strong organization and analytical skills
  • Perform data conversion using various application media for software development or project file maintenance
  • Coordinate, track, and report status for inquiries and problem resolution during the pre‐release, release, and revision of development and product-related documentation.

Technical Writer, Editor, Content Developer, and Social Media Consultant

, AL
10.2014 - 10.2017
  • (Examples Below)
  • Authored blog posts for nonprofit charity websites and organizations, co‐authored and edited an e‐book with a well‐known United Kingdom author, and completed four editing and ghost‐writing projects for a best‐selling author
  • Updated modeling and analysis software documentation and developed a systems requirements document during a 3‐month contract for a local modeling and simulation company with DOD customers
  • Worked as a social media marketing consultant and content developer for a store catering to tourists in Maine
  • Supported the United States Department of Agriculture (USDA) Partnership User’s Manual update for the Food and Nutrition Services (FNS) department during a 3‐month contract job
  • Performed technical editing and writing for Bangham Engineering’s Methane/Oxygen Unconfined Explosion/Combustion Testing performed at the NASA Marshall Spaceflight Center
  • Grant writing, blogging / article writing for great nonprofits., (Examples Below)
  • Authored blog posts for nonprofit charity websites and organizations, co‐authored and edited an e‐book with a well‐known United Kingdom author, and completed four editing and ghost‐writing projects for a best‐selling author
  • Updated modeling and analysis software documentation and developed a systems requirements document during a 3‐month contract for a local modeling and simulation company with DOD customers
  • Worked as a social media marketing consultant and content developer for a store catering to tourists in Maine
  • Supported the United States Department of Agriculture (USDA) Partnership User’s Manual update for the Food and Nutrition Services (FNS) department during a 3‐month contract job
  • Performed technical editing and writing for Bangham Engineering’s Methane/Oxygen Unconfined Explosion/Combustion Testing performed at the NASA Marshall Spaceflight Center
  • Grant writing, blogging / article writing for great nonprofits.

Systems Engineer/Task Lead

Jacobs Engineering
Huntsville, AL
02.2013 - 08.2014

Systems Engineer/Jacobs ESTS Task Lead / Project Coordinator

Qualis Corporation
Huntsville, AL
11.2005 - 02.2013

Communications Manager / Project Analyst

Gray Research, Inc, McAuly Brown
Huntsville, AL
02.2004 - 11.2005

Team Lead / Technical Writer

Book Systems, Inc
Huntsville, AL
01.2002 - 02.2004

Website Designer and Developer

Net Focus Marketing, Inc
Huntsville, AL
05.2000 - 01.2002
  • Responsible for website design and development, including technical writing and editing
  • Strategically designed and placed content to be quickly absorbed by the target audience
  • Performed all technical editing for engineering websites, including application notes, cable diagrams, and manuals.

Editor, Editors

The Exponent, University of Alabama
Huntsville, AL
03.1998 - 08.2001
  • Managed a staff of 15 employees, including Section, , Distribution Manager, and multiple journalists
  • Arranged and conducted meetings, handled business calls, and maintained public relations, edited articles, developed headlines, oversaw layout, writing editorials and news articles.

Team Lead, Technical Writer

01.2002
  • To Technical Communications Team Lead in December of, , supervising multiple employees within the Technical Communications Department
  • In addition to all tasks specified in the Technical Writer job description below, led user interface design meetings, and made decisions related to the Technical Communications Department, which included website developers, graphic designers, and technical writers and editors
  • Responsible for editing, revising, and writing online help files, user manual, and quick start guides for library automation software products
  • Developed websites and newsletter articles
  • Developed online training and instructional design training materials
  • Presented software training internally and to customers at their location., to Technical Communications Team Lead in December of, , supervising multiple employees within the Technical Communications Department
  • In addition to all tasks specified in the Technical Writer job description below, led user interface design meetings, and made decisions related to the Technical Communications Department, which included website developers, graphic designers, and technical writers and editors
  • Technical Writer: Responsible for editing, revising, and writing online help files, user manual, and quick start guides for library automation software products
  • Developed websites and newsletter articles
  • Developed online training and instructional design training materials
  • Presented software training internally and to customers at their location.

Systems Engineer & Task Lead / MSFC, ACO Design Team Coordinator & Systems Engineer, Design Team Coordinator and Systems Engineer

  • Requirements Management) for the Space Systems Team
  • Performed trade study analysis for science and engineering studies
  • Managed study deliverables in SharePoint and provided technical editing and writing expertise, including mentoring technical communication interns for the NASA/University of Alabama in Huntsville Intern Partnership
  • Assisted with ‘One NASA’ proposal and grant writing efforts
  • Task Lead responsibilities included creating monthly activity and budget reports, managing customer deliverables, and giving presentations to the ESTS Team and NASA.

Systems Engineer & Task Lead / MSFC Role

Advanced Concepts Office

Design Team Coordinator & Systems Engineer

ACO
  • Engineering, Sciences, and Technical Services (ESTS) Task Lead for two Advanced Concepts Office tasks: Advanced Concepts Engineering Support and Advanced Concepts Project Constellation Support

Design Team Coordinator, Technical Writer, Systems Engineer

  • And Systems Engineer for the Space Systems Team
  • Performed trade study analysis for science and engineering studies
  • Provided technical editing and writing expertise, including mentoring technical communication interns for the NASA/University of Alabama in Huntsville Intern Partnership
  • Task Lead responsibilities included creating monthly activity and budget reports, managing customer deliverables, and giving presentations to the ESTS Team and NASA
  • Served as the Ares I Level III Book Manager for several documents/specifications on the Jacobs ESTS Contract
  • Resolved open issues that involved multiple departments, NASA Centers, Project Offices, and Engineering Branches at the NASA MSFC
  • Performed data and configuration management using the Cradle database, and supported milestone reviews using Wiki dashboards and in‐house RID tools
  • Responsible for database schema changes and report template development related to Program Constellation activities and decisions at Level II in support of the NASA MSFC Vehicle Integration Branch
  • Project Coordinator & Task Lead for two Project Constellation Level III Launch Vehicle Tasks: Ares I Integrated Design & Analysis and Ares I Systems Control & Integration
  • Directly supported the Ares I Integrated Design & Analysis Project Manager as the Lead Project Coordinator for the Jacobs ESTS Contract
  • Responsibilities included strategic planning and communications, scheduling, writing, editing, and managing IDA specifications and other documentation
  • ESTS Task Lead responsibilities included creating monthly activity and budget reports, mentoring and training other ESTS Project Coordinators, managing customer deliverables, and giving presentations to the Jacobs ESTS Team and NASA., and Systems Engineer for the Space Systems Team
  • Performed trade study analysis for science and engineering studies
  • Provided technical editing and writing expertise, including mentoring technical communication interns for the NASA/University of Alabama in Huntsville Intern Partnership
  • Task Lead responsibilities included creating monthly activity and budget reports, managing customer deliverables, and giving presentations to the ESTS Team and NASA
  • Served as the Ares I Level III Book Manager for several documents/specifications on the Jacobs ESTS Contract
  • Resolved open issues that involved multiple departments, NASA Centers, Project Offices, and Engineering Branches at the NASA MSFC
  • Performed data and configuration management using the Cradle database, and supported milestone reviews using Wiki dashboards and in‐house RID tools
  • Responsible for database schema changes and report template development related to Program Constellation activities and decisions at Level II in support of the NASA MSFC Vehicle Integration Branch
  • Project Coordinator & Task Lead for two Project Constellation Level III Launch Vehicle Tasks: Ares I Integrated Design & Analysis and Ares I Systems Control & Integration
  • Directly supported the Ares I Integrated Design & Analysis Project Manager as the Lead Project Coordinator for the Jacobs ESTS Contract
  • Responsibilities included strategic planning and communications, scheduling, writing, editing, and managing IDA specifications and other documentation
  • ESTS Task Lead responsibilities included creating monthly activity and budget reports, mentoring and training other ESTS Project Coordinators, managing customer deliverables, and giving presentations to the Jacobs ESTS Team and NASA.

ACO Communications Manager and PARSEC Analyst

  • Developed resource availability reports and study schedules, interviewed SMEs and performed technical and proposal writing and editing, and coordinated publication activities with the NASA Technical Publications Department
  • Provided hands‐on training to engineers and scientists and developed documentation and instructional design materials for the Primary Analysis of Revolutionary Space Exploration Concepts (PARSEC), an internal suite of software products developed within the Advanced Concepts Office at the NASA MSFC.

Education

Master’s Degree - Project Management

Embry‐Riddle Aeronautical University
12.2020

Certificate Program - Systems Engineering

The University of Alabama in Huntsville
10.2006

Bachelor’s Degree - Technical Communications/Writing

The University of Alabama in Huntsville
05.2001

Skills

  • Technical Communications
  • Editing
  • Writing
  • Mentoring
  • English language structure
  • Composition
  • Grammar
  • Verbal communication
  • Listening
  • Interviewing
  • Research
  • Data interpretation
  • Databases
  • 3SL Cradle
  • IBM DOORs
  • Authoring tools
  • Madcap RoboHelp
  • Madcap Flare
  • FrameMaker
  • Adobe Acrobat
  • Adobe Photoshop
  • Atlassian Confluence
  • Atlassian Jira
  • Microsoft Word
  • Microsoft SharePoint
  • Interpersonal skills
  • Time management
  • Organizational skills
  • Task management
  • Customer interface skills
  • Understanding of customer needs
  • CSS
  • Style guides

Publications

  • Wide Field X-Ray Telescope Mission Concept Study Results, 03/14
  • Reduction of Martian Sample Return Mission Launch Mass with Solar Sail Propulsion, 06/13
  • Tailoring Systems Engineering Life Cycle Processes in a Pre-Phase A Development Environment, 07/12
  • Deep Space Habitat Configurations Based On International Space Station, 05/12
  • Fusion Propulsion Z-Pinch Engine Concept, 12/12
  • Advanced X-Ray Timing Array Mission: Conceptual Spacecraft Design Study, 11/11
  • Z-Pinch Magneto-Inertial Fusion Propulsion Engine Design Concept, 07/11
  • Z-Pinch Pulsed Plasma Propulsion Technology Development, 04/11
  • Risk Evaluation in the Pre-Phase A Conceptual Design of Spacecraft, 08/10
  • AXTAR Mission Design Concept, 06/10
  • Xenia Mission: Spacecraft Design Concept, 12/09
  • Benefits of Using a Mars Forward strategy for Lunar Surface Systems, 08/09

Awards

  • Jacobs Extra Miler Awards – Task Lead, Technical Communication Mentor for the NASA/UAH Internship Program
  • Qualis PRIDE Awards – Ares I Project Office Support, Design Requirements Compliance Matrix (DRCM) Lead, Team Player of the Year
  • NASA Achievement Awards – Advanced Concepts, Ares I Milestone Reviews, Altair, Deep Space Habitat, PARSEC, and more
  • Most Outstanding Student Leader Award, First Place 2001, Second Place 2000, UAH
  • Distinguished Student Leader Award, 2000, University of Alabama in Huntsville
  • Distinguished Woman Student Leader Award, 2001, American Association of University Women
  • Honor Scholar, Dean’s List, Magna Cum Laude, University of Alabama in Huntsville

Professionalorganizations

  • Project Management Institute (PMI), 2006-2020
  • Society for Technical Communication (STC), 1999-2020
  • International Council on Systems Engineering (INCOSE), 2006-2018
  • American Writers and Artists, Inc. (AWAI), 2014-2017
  • American Institute of Aeronautics and Astronautics (AIAA), 2006-2014
  • Society of Women Engineers (SWE), 2010-2014
  • Jacobs ESTS Professional Women’s Collaborative (PWC), 2008-2014
  • National Leadership Honor Society (Omicron Delta Kappa), 2000-2001
  • National Academic Honor Society (Phi Kappa Phi), 1999-2001

Timeline

Technical Proposal Writer

Fortis Industries
07.2022 - Current

Technical Proposal Writer

Divergence Academy
06.2020 - Current

Director

Divergence Academy
06.2020 - 07.2022

Senior Engineering Project Assistant

Rockwell Collins, Collins Aerospace
06.2017 - 06.2020

Senior Engineering Project Assistant

Government Systems, Rockwell Collins, Collins Aerospace
06.2017 - 06.2020

Technical Writer, Editor, Content Developer, and Social Media Consultant

10.2014 - 10.2017

Systems Engineer/Task Lead

Jacobs Engineering
02.2013 - 08.2014

Systems Engineer/Jacobs ESTS Task Lead / Project Coordinator

Qualis Corporation
11.2005 - 02.2013

Communications Manager / Project Analyst

Gray Research, Inc, McAuly Brown
02.2004 - 11.2005

Team Lead / Technical Writer

Book Systems, Inc
01.2002 - 02.2004

Team Lead, Technical Writer

01.2002

Website Designer and Developer

Net Focus Marketing, Inc
05.2000 - 01.2002

Editor, Editors

The Exponent, University of Alabama
03.1998 - 08.2001

Systems Engineer & Task Lead / MSFC, ACO Design Team Coordinator & Systems Engineer, Design Team Coordinator and Systems Engineer

Systems Engineer & Task Lead / MSFC Role

Advanced Concepts Office

Design Team Coordinator & Systems Engineer

ACO

Design Team Coordinator, Technical Writer, Systems Engineer

ACO Communications Manager and PARSEC Analyst

Master’s Degree - Project Management

Embry‐Riddle Aeronautical University

Certificate Program - Systems Engineering

The University of Alabama in Huntsville

Bachelor’s Degree - Technical Communications/Writing

The University of Alabama in Huntsville
Charlotte D. Maples