Hi, I’m
Charlotte Dukes
Production Supervisor
Converse,TX
Summary
Talented Production Supervisor experienced in Bread and Buns manufacturing. Focused on quality of materials and finished products, as well as accomplishing challenging business objectives. Adaptable and responsive leader with decisive and detail-oriented mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
years of professional experience
Work History
Bimbo® Bakeries USA
Receiving Supervisor
10.2008 - 06.2018
Job overview
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Devised most strategic policies and procedures for receiving operations in raw storage and packaging and bulk ingredients from tankers.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Assessed and organized budget details for receiving department with meticulous record-keeping to account for products and provide accurate information to finance office.
- Reviewed order data to verify transactions on a weekly basis and delivery dates of bulk ingredients and packaging.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as stand up and sit-down forklifts to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Analyzed data to prepare reports and identify process improvements.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Bimbo® Bakeries USA
Sanitation Supervisor
10.2008 - 06.2018
Job overview
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of 15 sanitation personnel.
- Collected samples and conducted air quality, mold and environmental swabbing tests.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated project workflows for departments.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
Bimbo® Bakeries USA
Production Supervisor
06.2018 - Current
Job overview
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Achieved on-time shipments goal by empowering employees to continued success.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed team of 15 and occassionally 32 production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated existing production processes and identified areas for improvement.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Bimbo® Bakeries USASan Antonio, TX
Production Line Worker
1999.06 - 2018.10 (19 years & 4 months)
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Bimbo® Bakeries USA
Quality Assurance Manager
09.2012 - 06.2013
Job overview
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with bakery standards.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Conducted process and system audits to identify areas of improvement and enforce compliance with bakery standards.
Education
Sam Houston High School, San Antonio, TX
High School Diploma
05.1990
University Overview
- Honor Roll 1988-1990
- Extracurricular Activities: Softball , volleyball and band
Skills
- Audit management
- Schedule Management
- Quality Control
- Assembly and production
- Materials Handling
- Continuous Improvement
- Workflow Optimization
- Production Planning
- Inventory Oversight
- Health and safety compliance
- Materials Management
- Production and processing
- Quality Assurance
- Worker Training
- Waste Reduction
- Staff Development
- Compliance understanding
- Quality assurance expertise
- Training and mentoring
- Manufacturing
- Inventory Coordination
Timeline
Production Supervisor
Bimbo® Bakeries USA
06.2018 - Current
Quality Assurance Manager
Bimbo® Bakeries USA
09.2012 - 06.2013
Receiving Supervisor
Bimbo® Bakeries USA
10.2008 - 06.2018
Sanitation Supervisor
Bimbo® Bakeries USA
10.2008 - 06.2018
Production Line Worker
Bimbo® Bakeries USA
1999.06 - 2018.10 (19 years & 4 months)
Sam Houston High School
High School Diploma
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