Charlotte Dunkle
Berwyn,PA
Summary
A highly motivated young professional who has earned the respect of her employers by demonstrating responsibility and reliability. Exhibiting a work ethic is rare in youth today by maintaining simultaneous positions in two demanding roles. Service of customer as the face of a local business comes naturally and with a friendly demeanor. Each position required a dependable, client oriented individual to assist and provide excellent services to guests. A proven and trusted associate with point-of-sale responsibilities who has advanced the success of each business by keeping in mind the importance of understanding customers and meeting those needs in a timely manner with a friendly appearance. Managers find Charlotte a valued team member who is a joy to work with and they know that she can be trusted to work independently as the roles demanded.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internship
STOBG
New York, NY
05.2023 - 08.2024
- While working under the marketing department of STOBG I used my skills to created power point templates that fit the criteria for our company’s use, gained affective knowledge and skills with videography, editing and production.
- Gained experience in social media management and input data into Excel
- All while taking place in daily meetings, and activities of a corporate team.
Point-of-sale
Curated Hype
02.2023 - 04.2023
- Offered customer support as well as greeting with a friendly face
- Navigated multiple websites all at once
- Trusted to choose the best options and prices on new incoming selection of retail
- Stayed up to date on the new and upcoming fashion and trends in order to provide better customer service.
Point of Sale
Eistein bros bagels
05.2021 - 06.2022
- Customer facing point-of-sale associate responsible for the taking and fulfilling orders
- Operated equipment to take payment and make proper change as necessary
- Trusted with closing when the shift required.
- Answered 4-5 calls per shift to assist with customer questions and concerns.
Internship
STOBG
New York, NY
05.2022 - 06.2022
- While working alongside Mark Surma to verify employees and their backgrounds through researching on multiple different platforms such as LinkedIn and the official website for the whole company
- Made sure that the internal programs for the company were up to date and accurate.
Hostess/Food Runner/ Busser
Wills and Bills
12.2021 - 05.2022
- Trusted with the customer facing position of greeting guests and making their experience a memorable and positive one
- Responsible for point of sale for take-out orders
- Providing a clean dining experience for said customers to ensure repeats
- Timely delivery of food as it is prepared.
Point of Sale
Queens table
05.2020 - 07.2020
- Provided customer support and point-of-sale service for a start up retail store
- Served food and provided sales service for products in the dual service store
- Trusted with closing and opening when shift required.
- Assisted with customer requests and answered questions to improve satisfaction.
Club House Attendant
Valley Forge Towers
08.2019 - 12.2019
- Responsible for cleaning, restocking coffee maker, checking guests in, opening in am, closing in pm, and planning events and parties
- Trusted with representing the management of the development to meet the needs of their residents
- Work completely independent without supervision.
- Provided quality customer service to all patrons by answering questions regarding facility amenities.
Education
Bachelor of Arts - Hospitality
High Point University
North Carolina 05-2026
Highschool Diploma -
Conestoga High School
Berwyn, PA06-2022
Skills
- Spreadsheet Tracking
- Microsoft Appliances
- Food Safety
- Front Desk
- First Aid
- Emergency Response
- Kitchen Support
- Food Delivery
- Dining Room Setup
- Anticipating Customer Needs
- Life Guard Certification
Philanthropic Work
- YMCA, Berywn, PA
- Broadacers, Paoli, PA
- VBRO Rental, Edisto, SC
Hobbies and Interests
- Swimming
- Ice skating
- Skiing
- Drawing
- Painting
- Traveling
- Blogging
Accomplishments
- Presidential Scholar
- Student Advisory Board
Certification
- Life Guard Certification (Red Cross)
- Basic Life Saving Certified
- AED Certified
- CPR Certified
- First Aid Certified
Affiliations
- Planning on Point: Our event management club
- Future Hospitality Leaders: Our hospitality club
- Swim Club
References
References available upon request.
Timeline
Internship
STOBG
05.2023 - 08.2024
Point-of-sale
Curated Hype
02.2023 - 04.2023
Internship
STOBG
05.2022 - 06.2022
Hostess/Food Runner/ Busser
Wills and Bills
12.2021 - 05.2022
Point of Sale
Eistein bros bagels
05.2021 - 06.2022
Point of Sale
Queens table
05.2020 - 07.2020
Club House Attendant
Valley Forge Towers
08.2019 - 12.2019
Bachelor of Arts - Hospitality
High Point University
Highschool Diploma -
Conestoga High School
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