Charlotte Eaker
Clover,SC
Summary
Positive and diligent professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 32 years of multifamily experience paired with goal-oriented and performance-minded approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Community Director
CWS Apartment Homes, LLC
07.1999 - Current
- Oversee day to day operations for 424 unit garden style asset currently. 1999-2018, oversaw day to day operations of 736 units with total staff of 15.
- Recruit, hire, train and develop on-site staff of nine to include Assistant Community Director, Leasing staff, Maintenance Director, Assistant Maintenance Director and Maintenance Technicians.
- Communicate effectively with residents, onsite associates and vendors
- Conduct regular inspections of both interior and exterior of properties for damage.
- Responsible for obtaining contractor bids for annual budget preparation. Forecast income, operating and capital expenses
- Coordinate budgeted improvements with capital projects managers. Asset preservation is primary focus.
- Responsible for obtaining contractor bids for annual budget preparation. Forecast income, operating and capital expenses
- Maximize rental income while minimizing expenses through effective planning and control.
- Complete annual reviews of associates and recommend payroll increases based on performance.
Region Manager
CWS Apartment Homes
08.2006 - 10.2008
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Recognized and rewarded performance to motivate continued success.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
Property Manager
Trammell Crow Residential
10.1989 - 06.1999
- Successfully leased-up two communities ahead of schedule;
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated sufficient number of market-ready units with construction superintendent. Avoided delayed move in expectations of residents.
- Communicated effectively with owners, residents, and on-site associates.
- Enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned and implemented weekly/monthly resident events.
Skills
- Realpage OneSite
- Yardi Software
- Fair Housing Compliance
- Staff Education
- Coordinate Events
- Social Media Engagement
- Budget Administration
- Financial Management and Analysis
- Active Listening
- Asset Preservation
- Corporate Social Responsibility
Accomplishments
- GCAA President 2016
- CWS Property Manager of the Year, 1999 and 2015
- CWS Bridge Coach
- Community Director of 736 units for 19 years
Timeline
Region Manager
CWS Apartment Homes
08.2006 - 10.2008
Community Director
CWS Apartment Homes, LLC
07.1999 - Current
Property Manager
Trammell Crow Residential
10.1989 - 06.1999
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