Charlotte Epps

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolve patient complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to patient
• requests for products, services, and company information.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Being proficient in recognizing abnormal heart rhythms, being the first to detect any heart issues. To properly connect a Telemetry device onto patient for very close observation of Cardiac Rhythm readings, while maintaining continuous and accurate 24 hour documentation in charts, both normal and abnormal findings. To promptly communicate any change or irregularities in heart rhythm to RN's or Physician. Often performed outpatient EKG's.

• Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
• Trained and supervised new cardiac monitor technicians on best practices and safety measures.
• Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
• Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
• Improved patient care by accurately interpreting and reporting cardiac monitor readings.
• Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
• Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.

• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Collaborated with healthcare team to maintain quality patient care.
• Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
• Trained and supervised new cardiac monitor technicians on best practices and safety measures.
• Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
• Improved patient care by accurately interpreting and reporting cardiac monitor readings.
• Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
• Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
• Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
• Helped maintain departmental efficiency by promptly troubleshooting technical issues with monitoring systems or software applications when they arose.
• Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
• Promoted a positive work culture through active participation in staff meetings, trainings, and peer evaluations.
• Continuously expanded knowledge of developments in the field through professional development courses and conferences.