Charlotte Fenwick

• Designed detailed kitchen layouts based on client needs, budgets and available supplies.
• Selected flooring, counters, cabinets and appliances based on client needs and budgets.
• Planned and presented project quotes for custom designs.
• Maintained relationships with installers and suppliers.
• Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes.
• Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
• Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
• Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Monitored service after sale and implemented quick and effective problem resolutions.

Oversaw scheduling to meet project deadlines efficiently.

• Maintained a strong referral network by consistently delivering exceptional results and fostering lasting relationships with both clients and industry partners.
• Developed comprehensive project timelines, ensuring all milestones were met without compromising quality or budget constraints.
• Collaborated with contractors and suppliers for smooth execution of design plans.
• Conducted client consultations to understand requirements and preferences.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
• Researched and stayed current on industry trends to incorporate new products into designs.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Oversaw installation of finishes, furniture and other design elements to control final product.
• Maintained relationships with installers and suppliers.
• Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
• Reviewed completed projects with clients to ensure their satisfaction and gather valuable feedback for continuous improvement.
• Conducted thorough site visits to gather accurate measurements and assess existing conditions for each unique project scope.
• Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization.
• Supported project management activities, contributing to timely completion of initiatives.
• Liaised with third-party contractors as needed to ensure seamless integration into ongoing projects while meeting established deadlines.
• Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
• Enhanced customer satisfaction with timely and accurate installations for various projects.
• Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
• Established strong communication channels between the installation team and other departments, fostering better collaboration.
• Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
• Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

• Created comprehensive product lists based on finalized designs and budgets.
• Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
• Reviewed completed projects with clients to ensure their satisfaction and gather valuable feedback for continuous improvement.
• Implemented sustainable design principles whenever possible to create eco-friendly kitchens that minimize environmental impact.
• Attended industry events and trade shows to stay current on emerging trends, materials, and technologies in kitchen design.
• Conducted thorough site visits to gather accurate measurements and assess existing conditions for each unique project scope.
• Enhanced kitchen functionality by creating custom designs tailored to individual client needs.
• Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization.
• Leveraged strong vendor relationships to negotiate favorable pricing for clients without sacrificing quality or style preferences.
• Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
• Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion.