Charlotte Fox
Summary
Results-driven professional specializing in budget oversight and regulatory adherence. Achievements include significant improvements in budget tracking accuracy and comprehensive documentation for federal initiatives. Experienced in leveraging SQL and Power BI to streamline reporting and ensure compliance. Results-driven analyst with expertise in budget management and regulatory compliance. Proven ability to enhance project outcomes through effective data analysis and quality assurance.
Overview
11
11
years of professional experience
Work History
Analyst
LiRo-Hill/New York City Housing Authority
Long Island City
11.2021 - Current
- Reviewed inspection data for New York City Housing Authority, improving budget tracking accuracy for federally funded programs.
- Developed comprehensive QA reports and variance analyses for senior leadership evaluations.
- Maintained regulatory compliance and vendor accountability with precise documentation practices.
- Collaborated with various teams to drive improved project results.
Administrative Assistant
IT Trailblazers/New York City Housing Authority
New York
04.2019 - 11.2021
- Managed budget augmentation and staffing requests across multiple departments, ensuring accurate tracking and documentation of temporary personnel costs.
- Coordinated onboarding of new hires and vendors, maintaining accurate financial and personnel records for audit readiness.
- Scheduled, tracked, and confirmed transactions across internal systems, ensuring consistency with funding allocations and HR procedures.
Administrative Assistant/Customer Service Representative
TJX Companies, Concepts in Time/ SBS
New York
03.2015 - 11.2021
- Delivered clear, empathetic support to customers across phone, email, and chat, consistently maintaining high satisfaction scores.
- Resolved complex inquiries by identifying root causes, coordinating with cross-functional teams, and ensuring timely, accurate solutions.
- Balanced efficiency with care, meeting or exceeding performance metrics such as response time, resolution rate, and quality assurance standards.
Accounts Receivable Coordinator
Scheman and Grant
New York
09.2015 - 03.2016
- Processed and recorded payments, including checks, ACH, wire transfers, and credit card transactions.
- Applied payments accurately to customer accounts and invoices.
- Prepared AR aging reports, providing insights on delinquent accounts and cash flow trends.
- Responded to customer inquiries regarding invoices, statements, and payment history.
- Reconciled discrepancies between payments received and billed amounts.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT07-2026
Bachelor of Science - Finance
Southern New Hampshire University
Manchester, NH06-2024
Skills
- Budget management
- Data analysis
- Financial modeling
- Regulatory compliance
- Project management
- Quality assurance
- Stakeholder coordination
- Internal controls
- Effective communication
- Adaptability in fast-paced environments
- Integrity and confidentiality
Timeline
Analyst
LiRo-Hill/New York City Housing Authority
11.2021 - Current
Administrative Assistant
IT Trailblazers/New York City Housing Authority
04.2019 - 11.2021
Accounts Receivable Coordinator
Scheman and Grant
09.2015 - 03.2016
Administrative Assistant/Customer Service Representative
TJX Companies, Concepts in Time/ SBS
03.2015 - 11.2021
MBA - Business Administration
Western Governors University
Bachelor of Science - Finance
Southern New Hampshire University