CHARLOTTE GALLEGOS
Lochbuie,CO
Summary
Experienced customer service manager and small business owner with a proven track record of leading teams, optimizing operations, and ensuring excellent customer satisfaction. Skilled in team development, problem-solving, and process improvement. Passionate about creating positive work environments and delivering efficient, high-quality service.
Overview
2026
2026
years of professional experience
Work History
Owner
MCG Landscaping LLC
Lochbuie, CO
04.2018 - Current
- Manage day-to-day operations for landscaping business including scheduling, customer service, and field operations.
- Respond to all incoming calls and emails promptly.
- Schedule and coordinate estimates, job approvals, and material deliveries.
- Write and manage customer contracts and estimates.
- Create and collect invoices and perform monthly reconciliation.
- Handle all advertising, marketing, and business development.
- Liaise with property management companies and schedule tenant work orders.
- Address customer escalations with professionalism and effective resolution.
- Oversee payroll, annual taxes, hiring, and training processes.
Front Desk Coordinator (Temporary)
Poulson Family Dental
Brighton, CO
03.2018 - 10.2020
- Managed phones, appointment scheduling, and front office operations.
- Checked in patients and supported smooth office workflow.
- Processed payments and updated insurance and billing records.
- Explained insurance coverage and billing estimates to patients.
- Ensured accurate coding and documentation for insurance claims.
- Assisted clinical team with room turnover and sterilization as needed.
Assistant Chief of Operations (Promoted Role)
Veterans Canteen Service (VCS), VA Hospital
Denver, CO
08.2014 - 11.2017
- Managed operations across 5 departments: canteen, store, vending, coffee shop, and receiving.
- Maintained cash flow integrity, balancing $10,000 daily across multiple drawers.
- Entered hours for 27 employees, ensuring accurate payroll.
- Coordinated vendor schedules and catered hospital events.
- Led weekly staff meetings and conducted monthly reporting to corporate.
Head Cook
Veterans Canteen Service (VCS), VA Hospital
Denver, CO
- Prepared daily meals for 200–250 individuals and planned bulk catering events.
- Managed food inventory, ordering, prep, and kitchen cleanliness.
Vending Operator
Veterans Canteen Service (VCS), VA Hospital
Denver, CO
- Monitored, stocked, and maintained 11 vending machines hospital-wide.
- Handled inventory, ordering, daily sales reports, and deposits.
Manager
El Faro Mexican Resturant
Hudson, CO
06.2005 - 04.2015
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ordered supplies as needed for the kitchen.
- Adhered to food safety standards when storing and preparing foods.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Replenished food items from inventory and rotated ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Wait Staff Member
El Faro
Education
GED -
Front Range Community College
Westminster, COCosmetology Certificate -
Empire Beauty School
Thornton, COSkills
- Customer Service & Communication
- Leadership & Team Motivation
- Conflict Resolution & De-escalation
- Scheduling & Operations Management
- QuickBooks / Payroll / Invoicing
- Adaptability & Flexibility
- Computer Proficiency
- Attention to Detail & Organization
- Problem-Solving & Critical Thinking
Timeline
Owner
MCG Landscaping LLC
04.2018 - Current
Front Desk Coordinator (Temporary)
Poulson Family Dental
03.2018 - 10.2020
Assistant Chief of Operations (Promoted Role)
Veterans Canteen Service (VCS), VA Hospital
08.2014 - 11.2017
Manager
El Faro Mexican Resturant
06.2005 - 04.2015
Head Cook
Veterans Canteen Service (VCS), VA Hospital
Vending Operator
Veterans Canteen Service (VCS), VA Hospital
Wait Staff Member
El Faro
GED -
Front Range Community College
Cosmetology Certificate -
Empire Beauty School
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