Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

CHARLOTTE GIBBS-WELTON

Cambridge,MN

Summary

Customer-focused professional with 5+ years of experience in hospitality, administrative support, and team leadership. Proven success in fast-paced settings including hotels, quick-service restaurants, and manufacturing. Recognized for resolving customer concerns, streamlining operations, and training high-performing teams. Seeking to bring strong multitasking, guest service, and conflict resolution skills to a frontline or support role in a dynamic, people-oriented environment.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

GrandStay Hotel & Suites
Cambridge, MN
08.2024 - Current
  • Greet 75+ guests weekly and handle check-in/check-out using hotel management software.
  • Process payments accurately, including room charges, deposits, and incidentals.
  • Resolve guest issues and escalate complex complaints to management with proper documentation.
  • Maintain daily logs, verify ID, assign rooms, and coordinate with housekeeping for readiness.
  • Answer phones and email inquiries regarding bookings, amenities, and directions.
  • Collected room deposits, fees, and payments.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Used quick response and dynamic service skills to build relationships with patrons and improve the customer retention rate.
  • Streamlined check-in and check-out processes for increased efficiency.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Spot Welder / Production Assistant

GearGrid
10.2021 - 07.2024
  • Read blueprints and operated welding tools to fabricate customized equipment and grids.
  • Monitored materials and reported shortages, ensuring continuous workflow.
  • Maintained detailed records of work output and quality inspections.
  • Trained 5+ new hires on safe tool handling and production guidelines.
  • Assisted in process improvement to reduce waste and enhance assembly precision.
  • Increased productivity by troubleshooting and resolving welding issues in a timely manner.
  • Performed routine maintenance on spot welding machines, prolonging their lifespan and reducing downtime.
  • Trained new employees on spot welding techniques, reducing learning curve and increasing overall team performance.
  • Conducted regular inspections of finished welds to ensure compliance with industry standards.
  • Completed complex spot welding tasks using blueprints, schematics, or verbal instructions with precision and accuracy.
  • Assisted in the implementation of lean manufacturing principles, streamlining workflows for enhanced productivity.
  • Demonstrated flexibility by quickly adapting to new equipment or processes as introduced within the organization, ensuring minimal disruption in overall production output.
  • Efficiently organized and prepped work areas, ensuring all necessary tools and materials were readily accessible for each spot welding task.
  • Participated in continuous improvement initiatives, proactively suggesting process improvements that led to increased efficiency and reduced costs.
  • Adapted quickly to changes in project specifications or requirements while maintaining consistent output quality levels throughout project completion stages.

Assistant General Manager

McDonald's
02.2019 - 12.2021
  • Supervised up to 15 employees per shift, ensuring team compliance with quality and safety standards.
  • Conducted hiring, scheduling, and performance evaluations to improve team performance.
  • Increased customer satisfaction scores by 20% by streamlining service and retraining staff.
  • Reconciled cash drawers, conducted nightly deposits, and handled escalated service issues.
  • Implemented daily prep and inventory procedures, reducing waste by 15%.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.

Education

Associate of Applied Science - Business Administration

MTI Business College
Sacramento, CA
01.2027

Skills

  • Guest Services & Client Relations
  • Conflict Resolution & Complaint Handling
  • Front Desk & Check-In Procedures
  • POS & Payment Processing (Cash, Credit, Debit)
  • Staff Training & Onboarding
  • Multitasking & Time Management
  • Clerical & Administrative Support
  • MS Office Suite (Word, Excel, Outlook)
  • Inventory Audits & Stock Management
  • Safety & Quality Control Standards
  • Report Generation & Scheduling
  • Hospitality Operations & Hotel Systems
  • Customer service
  • Problem-solving skills
  • Cash handling
  • Time management
  • Oral and written communications
  • Administrative skills

Accomplishments

  • Increased guest satisfaction scores by 20% at GrandStay by proactively resolving complaints and improving front desk efficiency.
  • Reduced customer wait times by 30% at McDonald's by reorganizing staff rotations and retraining cashiers on POS systems.
  • Trained and mentored 10+ new employees across three industries, improving team retention and reducing onboarding time.
  • Cut supply waste by 15% at GearGrid by helping implement a materials tracking system and identifying frequent overuse points.
  • Managed daily transactions exceeding $3,000 with 100% accuracy across multiple roles involving cash, card, and e-payment systems.
  • Recognized as Employee of the Month three times at McDonald's for leadership, reliability, and outstanding customer service.
  • Completed 6+ professional development courses while working full-time and attending school, demonstrating strong time management.
  • Led front desk operations during peak seasons , handling up to 50+ guest check-ins per shift without service interruptions.

Certification

C e r t i f i c a t i o n s
What Is Generative AI? Statistics Foundations 1: The Basics
Skill Up with Python: Hands-On Data Science and
Machine Learning Projects
Learning Data Analytics: 1 Foundations
Introduction to Data Science Excel: Macros and VBA for Beginners
Excel: Dashboards for Beginners

Languages

English
Native or Bilingual

Timeline

Front Desk Agent

GrandStay Hotel & Suites
08.2024 - Current

Spot Welder / Production Assistant

GearGrid
10.2021 - 07.2024

Assistant General Manager

McDonald's
02.2019 - 12.2021

Associate of Applied Science - Business Administration

MTI Business College

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CHARLOTTE GIBBS-WELTON