Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charlotte Grisso

Columbia City,IN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant Instructor

Ross Education
09.2024 - Current
  • Collaborated with other instructors to implement best practices to enhance student learning.
  • Assigned students to patients based on students' learning objectives and patient needs.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Provided immediate and constructive feedback to students individually and as group.
  • Evaluated students' competencies through written assignments and examinations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Quality Management Data Analyst

Parkview Health
08.2021 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Appropriately prioritize tasks to ensure completion.
  • Able to independently retrieve, analyze, and abstract data from patient medical records using pre-established and approved criteria in accordance with CMS/TJC.
  • Working knowledge of current technology (Midas, EPIC, Excel, Word, Powerpoint).
  • Able to be counted on to execute goals within time and cost parameters and without errors.
  • Demonstrates resilience and flexibility in the face of obstacles.

Quality Management Data Coordinator

Parkview Health
03.2020 - 07.2021
  • Collaborated with other departments to enforce data accuracy.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Action/outcome oriented.
  • Demonstrates ability to apply knowledge to effectively and efficiently perform tasks and continually improve outcomes.
  • High level of attention to detail.
  • Demonstrates ability to successfully manage multiple concurrent projects to completion.
  • Ability to enter, analyze, and correct information relating to quality management.

Endo Scheduling Specialist

Parkview Health
05.2018 - 02.2020
  • Provided detailed information about available appointments and requirements.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient medical clearances.

Certified Medical Assistant

Parkview Physicians Group
06.2015 - 03.2018
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Obtained client medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, and answer questions.


Certified Medical Assistant

Lutheran Medical Group
01.2014 - 06.2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Scheduled patients for procedures and provided education.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Certified Nursing Assistant

The Oaks Nursing Home
12.2013 - 06.2015
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

Bachelor of Arts - Psychology

Waldorf University
Forest City, IA
09-2023

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana
Warsaw, IN
05-2013

Skills

  • Teaching strategies
  • Trend analysis
  • Data collection management
  • Data analysis
  • Patient triage
  • Attention to detail

Accomplishments

  • Collaborated with team of 3 in the development of process improvement project. Our aim was to improve our work process on the task of complications.
  • Taking steps to become an onboarder.

Certification

Medical Assistant Certified through the AAMA

Timeline

Medical Assistant Instructor

Ross Education
09.2024 - Current

Quality Management Data Analyst

Parkview Health
08.2021 - Current

Quality Management Data Coordinator

Parkview Health
03.2020 - 07.2021

Endo Scheduling Specialist

Parkview Health
05.2018 - 02.2020

Certified Medical Assistant

Parkview Physicians Group
06.2015 - 03.2018

Certified Medical Assistant

Lutheran Medical Group
01.2014 - 06.2015

Certified Nursing Assistant

The Oaks Nursing Home
12.2013 - 06.2015

Bachelor of Arts - Psychology

Waldorf University

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana

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