Charlotte Grondahl
Management
Kent,WA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Dedicated
Overview
30
30
years of professional experience
Work History
Store Manager
Bartell Drugs
North Bend, WA
06.2011 - 12.2021
- Set up new store opening in North Bend location
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Worked with vendors to create Big Foot merchandise design for tourists and local customers' demands. This increased sales by 20% during all demanding seasons. Only store in surrounding area to supply for huge demand.
- Worked with local schools and students to create Mt Si clothing and merchandise for sports teams. Local schools participating and promoting product for this store location got 5% of proceeds. Sales increased 8% due each year due to this program.
- Within year of opening North Bend location and understanding sales trends. North Bend location maintained second highest store for sales in district.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Worked with vendors to maximise new or sale products. Created fun, exciting displays for sales incentives and customer satisfaction.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Assistant Store Manager
Bartell Drugs Corporation
Renton, WA
02.2000 - 06.2001
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Second Assistant Store Manager
Bartell Drugs Corporation
Renton, WA
09.1998 - 06.2001
- Helped manage, train and merchandise new Renton Highland location.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries and building new customer relationships.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Store Manager
Bartell Drugs
Renton, WA
02.2005 - 06.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Transitioned Fairwood Pharmacy to Bartell Drug after new store purchase. Dealt with challenging transitions including Fairwood pharmacy employees and customers unhappy about change. Stabilized complaints and tripled front end sales from previous owners.
- Maintained top gift store throughout chain by constantly keeping up on demands and trends. Gift sales helped sales increase by 15% and was 35% of daily sales.
- Remodeled store to first 2400 concept store. With success of remodel led to several other stores transitioning to their new concept.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Assistant Store Manager
Bartell Drugs Corporation
Maple Valley, WA
07.2004 - 02.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Consistently won sales contests.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Camera Coordinator/Trainer Coordinator
Bartell Drugs Corporation
Seattle, WA
06.2001 - 07.2004
- Evaluated and revised training courses for all levels of management and department employees. Created and maintained course content to achieve -efficient learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate management and cashiers/clerks.
- Emphasized safe workplace, Hazmat training and installing all one-hour equipment at all locations.
- Tested management and employees on materials presented in workshops/meetings to assess grasp of material.
- Worked with executives to help support management and store employee training.
- Help create beta version program for logging and archiving all photo processing orders.
- Created and implemented training manuals for new systems, Kodak digital kiosks.
- On call twenty-four hours/seven days per week for all problems dealing with photo processing and one hour equipment. Old fashioned pager and cell phone.
- Help introduce and install all new digital photo processing systems and kiosks.
- Overlooked and managed all camera departments in all three districts. Ranging from Gig Harbor to Lake Stevens.
Shift Supervisor/cashier/clerk
Bartell Drugs Corporation
Bellevue, WA
02.1995 - 09.1998
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Cashier/Clerk
Bartell Drugs Corporation
Bellevue, WA
10.1993 - 02.1995
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $200 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Completed inventory counts and ordered merchandise.
- Helped train multiple stores and employees on new POS system during companies new transition.
- Learned POS and Receiving positions and provided backup for vacation or when employees changed job positions and/or needed training.
- Set up new multiple sales displays each day.
Education
High School Diploma -
Singapore American School
Singapore1991
Skills
- Employee Training
- Focus and Follow-Through
- Recruiting and Hiring
- Supply Ordering
- Store Merchandising
- Customer Service
- Positive and Friendly
Hiking with my two dogs
I love to find new and exciting trails to hike with my family, friends and my two labs Via and Tilli to explore.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Bartell Drugs
06.2011 - 12.2021
Store Manager
Bartell Drugs
02.2005 - 06.2011
Assistant Store Manager
Bartell Drugs Corporation
07.2004 - 02.2005
Camera Coordinator/Trainer Coordinator
Bartell Drugs Corporation
06.2001 - 07.2004
Assistant Store Manager
Bartell Drugs Corporation
02.2000 - 06.2001
Second Assistant Store Manager
Bartell Drugs Corporation
09.1998 - 06.2001
Shift Supervisor/cashier/clerk
Bartell Drugs Corporation
02.1995 - 09.1998
Cashier/Clerk
Bartell Drugs Corporation
10.1993 - 02.1995
High School Diploma -
Singapore American School
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