Summary
Overview
Work History
Education
Timeline
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Charlotte Hammer

Brookville,PA

Summary

I have been in a management position 22years. 6 Years in my current position of rehab manager and 16 Years as an assistant/interim manager, all in a therapy setting. I have managed to maintain a team productivity goal without tech hours of 90%. I have lead a very strong cohesive rehab team despite all of the challenges and changes this industry continues to face. Our department strives to deliver quality treatments and maintain excellent customer service. Although this past year the department has been without an in house Physical Therapist, we have been able to maintain the PT caseload through telehealth and a PRN PT. I considered myself to be a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am highly committed with hardworking mentality to maintain quality services. I work closely with the RNAC/LPNAC and have been actively involved in morning meeting, admission/discharge planning, care plan meetings, quality assurance, falling leaf program, census management and safety meetings.

Overview

32
32
years of professional experience

Work History

Rehab Director/Assistant/Interim Manager/Tech

Symbria Rehab
03.2021 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Interviewed, hired and trained new employees
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Prioritized tasks and schedules appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing aspects of operations.
  • Supervised 6-9 professionals in daily operations, as well as PRN staff.
  • Worked closely with RNAC/LPNAC on CMI and capturing MDS assessments for skilled and non skilled patients.
  • Work closely with the LPNAC for insurance updates
  • Responsible for therapy portion of insurance audits.
  • Obtain insurance authorizations when necessary.
  • Supervise telehealth visits/evaluations. Ensure orders are in place.
  • Take part in morning meeting, admission/discharge planning, 3 o'clock stand up, falling leaf program, safety meeting, quality assurance.
  • Ordering supplies
  • Retaining customer satisfaction
  • Building CMI

Rehabilitation Aide/Tech

Sundance Rehabilitation
04.1999 - 02.2001
  • Assisted patients during ambulation to prevent injuries.
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Prepared for sessions by setting up patient treatment areas and equipment.

Rehabilitation Aide

WRC PA Memorial Home
06.1995 - 03.1999
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Administered structured activities to socialize patients.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted therapist with patients during ambulation to prevent injuries.

Certified Nurse Aide

WRC PA Memorial Home
07.1991 - 06.1995
  • Answered call lights and supported patient comfort and safety.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

High School Diploma -

Brookville Area Jr/Sr High School
Jenks Street, Brookville, PA 15825
06.1978

Timeline

Rehab Director/Assistant/Interim Manager/Tech

Symbria Rehab
03.2021 - Current

Rehabilitation Aide/Tech

Sundance Rehabilitation
04.1999 - 02.2001

Rehabilitation Aide

WRC PA Memorial Home
06.1995 - 03.1999

Certified Nurse Aide

WRC PA Memorial Home
07.1991 - 06.1995

High School Diploma -

Brookville Area Jr/Sr High School

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Charlotte Hammer