Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Harris

Accounting/Office Manager
Lufkin,TX

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

39
39
years of professional experience

Work History

Driver Manager

P&S Transportation Inc.
Lufkin, TX
04.2020 - Current
  • Addressed driver communications and provided required data to drivers.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Recruited, trained and assessed 30 drivers and qualifications of each as per driving laws.

Secretary/Treasurer

Mt Carmel Baptist Church
Lufkin, TX
08.2007 - Current
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Recorded expenses and maintained accounting records
  • Drafted agendas, recorded minutes and created documents for meetings

Office Manager

Haney Trucking, Inc.
Lufkin, TX
03.2010 - 04.2020
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Oversaw quality control and productivity rates to increase revenue and production times
  • Managed office operations while scheduling appointments for department managers
  • Maintained computer and physical filing systems
  • Compared vendor prices and negotiated for optimal savings
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Client Service Manager

Lee Tran Services
Lufkin, TX
08.1996 - 05.2009
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Created customer support strategy to increase customer retention.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

Education

Some College (No Degree) -

Angelina College
Lufkin, TX

High School Diploma -

Centerville High School
Groveton, TX
05.1994

Skills

  • Schedule Coordination
  • Microsoft Office Suite
  • Team Building
  • Team Management and Supervision
  • Quality Assurance
  • Coaching and Mentoring
  • Motivational Leadership
  • Microsoft Office
  • Payroll Administration
  • Office Equipment Management
  • Program Development

Timeline

Driver Manager

P&S Transportation Inc.
04.2020 - Current

Office Manager

Haney Trucking, Inc.
03.2010 - 04.2020

Secretary/Treasurer

Mt Carmel Baptist Church
08.2007 - Current

Client Service Manager

Lee Tran Services
08.1996 - 05.2009

Some College (No Degree) -

Angelina College

High School Diploma -

Centerville High School

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Charlotte HarrisAccounting/Office Manager