Charlotte Harris
Accounting/Office Manager
Lufkin,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
39
39
years of professional experience
Work History
Driver Manager
P&S Transportation Inc.
Lufkin , TX
2020.04 - Current
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Recruited, trained and assessed 30 drivers and qualifications of each as per driving laws.
Secretary/Treasurer
Mt Carmel Baptist Church
Lufkin , TX
2007.08 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded expenses and maintained accounting records.
- Reviewed and balanced daily bank deposits and deposit report.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Recorded expenses and maintained accounting records
- Drafted agendas, recorded minutes and created documents for meetings
Office Manager
Haney Trucking, Inc.
Lufkin , TX
2010.03 - 2020.04
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw quality control and productivity rates to increase revenue and production times
- Managed office operations while scheduling appointments for department managers
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Client Service Manager
Lee Tran Services
Lufkin , TX
1996.08 - 2009.05
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created customer support strategy to increase customer retention.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Education
Some College (No Degree) -
Angelina College
Lufkin, TXHigh School Diploma -
Centerville High School
Groveton, TX05.1994
Skills
- Schedule Coordination
- Microsoft Office Suite
- Team Building
- Team Management and Supervision
- Quality Assurance
- Coaching and Mentoring
- Motivational Leadership
- Microsoft Office
- Payroll Administration
- Office Equipment Management
- Program Development
Timeline
Driver Manager
P&S Transportation Inc.
2020.04 - Current
Office Manager
Haney Trucking, Inc.
2010.03 - 2020.04
Secretary/Treasurer
Mt Carmel Baptist Church
2007.08 - Current
Client Service Manager
Lee Tran Services
1996.08 - 2009.05
Some College (No Degree) -
Angelina College
High School Diploma -
Centerville High School