Charlotte Hernandez
Quincy
Summary
Dedicated advocate passionate about promoting children's and parent's rights and well-being. Seeking a role as an Advocate to utilize my strong communication skills, empathy, and comprehensive understanding of family dynamics and child development. Committed to facilitating positive interactions between children and parents, providing essential resources, and ensuring that the best interests of all parties are upheld. Eager to create a supportive environment where children and parents can thrive.
Overview
15
15
years of professional experience
Work History
Transportation/Facilities Supervisor
Chelan Douglas Child Services Association
06.2024 - Current
- Manage transportation operations, ensuring safe, efficient, and compliant transport of preschool-aged children under state and federal regulations
- Develop and enforce safety protocols, including vehicle inspections, child restraint systems, and adherence to traffic laws
- Optimize routing logistics and coordinate field trip accommodations
- Train and evaluate drivers on best practices, safety procedures, and emergency protocols
- Prepare and maintain accurate incident reports and documentation
- Oversee shared space management and foster a collaborative work environment
- Advocate for operational improvements, including vehicle upgrades for enhanced safety and efficiency
Transportation Specialist
Quincy School District
01.2021 - 06.2024
- Safely operated a passenger bus to transport students to and from their destinations
- Communicated effectively with passengers, providing pertinent info, while fostering a welcoming environment for students
- Exhibited patience and professionalism in handling diverse behaviors
Customer Care Rep./Wire Transfer Spec.
BECU
01.2015 - 01.2017
- Demonstrated proficiency in overseeing the seamless flow of funds through wire transfers
- Contributed to smooth function of daily banking operations
- Centered role around delivering exceptional service to members
Support Staff, Scheduler & HR Assistant
Community Integrated Services
01.2010 - 01.2015
- Collected and screened resumes for qualified candidates
- Coordinated 24/7 work schedules for 120 employees
- Provided care and support for individuals with disabilities and challenging behaviors
Education
Bachelor of Sociology -
Central Washington University
01.2023
Associate of Arts -
Wenatchee Valley College
01.2021
Skills
- Effective Advocacy
- Active Listening
- Interpersonal Skills
- Critical Thinking
- Coordination
- Planning
- Problem-Solving
- Computer Literacy
- Conflict Resolution
- Communication
Additional Information - Volunteer Work
- QHS Theatre Volunteer: Contributes to student activities in the performing arts programs, including hair, makeup and costuming
- Jackrabbit Theatre Patrons (Booster Club): Preps agendas, Organizes monthly meetings, Coordinates fundraising
Timeline
Transportation/Facilities Supervisor
Chelan Douglas Child Services Association
06.2024 - Current
Transportation Specialist
Quincy School District
01.2021 - 06.2024
Customer Care Rep./Wire Transfer Spec.
BECU
01.2015 - 01.2017
Support Staff, Scheduler & HR Assistant
Community Integrated Services
01.2010 - 01.2015
Associate of Arts -
Wenatchee Valley College
Bachelor of Sociology -
Central Washington University
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