Charlotte Higgins
Verbena,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Shoneys
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Head Server
Bertonlones
08.2020 - 02.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Supervised server staff and simultaneously served personal section of tables.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Server Trainer
Cracker Barrel
03.2014 - 07.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Chilton County High School
Clanton, AL05.2002
Skills
- Menu Knowledge
- Ability to Lift 30 Pounds
- Preventive Maintenance
- Customer Service and Rapport
- Adaptable and Flexible
- Verbal and Written Communication
- Dining Room Cleaning and Upkeep
Timeline
Server Shift Leader
Shoneys
02.2021 - Current
Head Server
Bertonlones
08.2020 - 02.2021
Server Trainer
Cracker Barrel
03.2014 - 07.2020
High School Diploma -
Chilton County High School
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