Charlotte Hinton
Gaithersburg,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Charge Nurse
Shady Grove Nursing and Rehabilitation Center
10.2022 - Current
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Collaborated with other healthcare professionals to provide quality patient care.
- Reduced medication errors by establishing stringent medication administration procedures.
Case Manager
Adventist Rehabilitation Hospital of Maryland
10.2013 - 10.2015
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
PPS Coordinator
Adventist Rehabilitation Hospital of Maryland
10.2012 - 10.2015
- Expedited patient progress by implementing effective case management strategies in collaboration with the interdisciplinary team.
- Maintained accreditation status by adhering to established guidelines set forth by regulatory agencies such as CMS and The Joint Commission.
- Ensured timely completion of MDS assessments, leading to accurate reimbursement claims for the facility.
- Strengthened interdepartmental relationships through active participation in interdisciplinary meetings, promoting communication and collaboration among healthcare professionals.
- Created performance benchmarks that drove continuous improvement efforts throughout the organization, leading to enhanced service delivery outcomes across all departments involved in patient care management process.
- Optimized resource allocation, prioritizing high-risk patients for comprehensive intervention services.
- Improved care quality by conducting regular audits to ensure adherence to regulatory requirements and standards.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
RN Floor Nurse
Virginia Hospital Center
10.2011 - 12.2013
- Delivered treatments and direct nursing care according to physicians' orders in the EHR environment.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on ICU and Med-Surg floors.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Utilized the EHR to document nursing assessments, treatments, medications and discharge instructions.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Contributed to reduced hospital readmissions by conducting thorough assessments and appropriately addressing patients'' concerns during their stay.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Increased efficiency in the workplace by streamlining processes and maintaining accurate records of patients'' medical histories.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Modified patient health treatment plans by observing patient conditions and responses.
- Eased anxiety among patients facing challenging diagnoses or treatments by offering emotional support and empathetic guidance throughout their healthcare journey.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
RN Floor Nurse
Adventist Rehabilitation Hospital of Maryland
03.2007 - 10.2012
- Delivered treatments and direct nursing care according to physicians' orders in the EHR environment.
- Maintained accurate records of residents' healthcare treatments and responses.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on Acute Rehabilitation floor.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Upheld regulatory compliance within the nursing practice through adherence to state mandates, facility policies, and established ethical guidelines.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Modified patient health treatment plans by observing patient conditions and responses.
- Eased anxiety among patients facing challenging diagnoses or treatments by offering emotional support and empathetic guidance throughout their healthcare journey.
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
Education
Bachelor of Science - Nursing
University of Maryland Global Campus
Hyattsville, MD08-2025
Associate of Science - Nursing
Montgomery College
Rockville, MD12-2006
Skills
- Friendly and outgoing
- Patient care
- Safety and security procedures
- Direct patient care
- Patient management
- Care plan management
- Decision-making
- Quality improvement
- Medication administration
- Goal driven
- Verbal and written communication
- Case management
- Discharge planning
- Rapport building
- Issue resolution
- Process evaluation
- EMR systems
- Patient advocacy
- Quality assurance controls
- Chronic disease management
- Calm and composed
- Mentoring and coaching
- Shared governance
Certification
- Licensed RN 2024- 2026
Timeline
Charge Nurse
Shady Grove Nursing and Rehabilitation Center
10.2022 - Current
Case Manager
Adventist Rehabilitation Hospital of Maryland
10.2013 - 10.2015
PPS Coordinator
Adventist Rehabilitation Hospital of Maryland
10.2012 - 10.2015
RN Floor Nurse
Virginia Hospital Center
10.2011 - 12.2013
RN Floor Nurse
Adventist Rehabilitation Hospital of Maryland
03.2007 - 10.2012
Bachelor of Science - Nursing
University of Maryland Global Campus
Associate of Science - Nursing
Montgomery College
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