Summary
Overview
Work History
Education
Skills
Timeline
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CHARLOTTE HOBGOOD

CHARLOTTE HOBGOOD

Carlsbad,CA

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

10
10
years of professional experience

Work History

Bartender and Server

Aqua Mare Itilian
10.2024 - Current
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Shift Lead

Amalfi Cucina Italiana
01.2023 - 06.2024
  • Supervised daily shift operations, including staffing, scheduling, and task assignment, to ensure smooth and efficient workflow.
  • Provided training and ongoing coaching to team members, fostering a culture of continuous learning and development.
  • Maintained high standards of customer service by leading by example and handling escalated customer inquiries or complaints effectively.
  • Ensured compliance with food safety regulations, health codes, and company policies, conducting regular inspections and audits.
  • Managed inventory levels, ordering processes, and inventory counts to optimize stock levels and minimize waste.
  • Led safety initiatives and emergency response procedures, ensuring a safe work environment for employees and customers.
  • Collaborated with cross-functional teams, including kitchen staff and management, to coordinate activities and achieve operational goals.
  • Completed administrative tasks such as shift reports, payroll processing, and documentation accurately and in a timely manner.
  • Providing accurate wait times.
  • Have solid organizational and people skills to make sure our guests have a positive dining experience, from the moment they arrive till their departure.
  • Provide excellent customer service and a pleasant dining experience to our guests.

Business Development

Abacaus Supply Company
10.2021 - 10.2022
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Collaborated with team to forecast based on sales and product profitability.
  • Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.
  • Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.

Sales Manager

Global Product Group
08.2020 - 10.2021
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed and implemented new sales strategies to update product lines.
  • Created and maintained sales environment to support business objectives.
  • Prospected for new business using databases and other strategies to generate sales.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Marketing Consult/Event Planner

Hobgood Is It
08.2016 - 12.2020
  • Researched clients and competitors to ascertain information useful for developing focused marketing solutions.
  • Presented robust marketing plans to communicate research findings, target market analysis, strategy and budget breakdown.
  • Supported clients in raising brand recognition through strategic marketing.
  • Developed and implemented promotional plans targeting key audiences.
  • Led information-gathering consultation meetings with various clients to determine marketing goals and available budget.
  • Cultivated programs for client outreach and marketing, website development and services to promote profitability.
  • Planned and excited corporate events, seminars, product launches, and trade shows for diverse clientele, ensuring flawless execution within budget and timeline constraints.
  • Managed event logistics, including venue selection, vendor coordination, attendee registration, and onsite management to ensure smooth event operation.
  • Collaborated with marketing and communications teams to develop event promotion strategies and materials, maximizing attendance and engagement.
  • Conduct post-event evaluations to analyze event success and identify areas for improvement; incorporating feedback into future event planning processes.
  • Assisted in the development of event proposals, presentations, and marketing material to attract new clients and secure business opportunities.

Startup Founder

33 Threads
02.2015 - 05.2019
  • Utilized research to create actionable go-to-market strategy.
  • Managed business development roadmaps to add uniqueness and innovation to company success.
  • Built dynamic new companies using proprietary technology.
  • Arranged meetings locally and in multiple time zones to support global nature of business.
  • Analyzed and presented market trends, competitive behavior and shareholder concerns to positively impact business.
  • Collaborated with leadership team to launch and scale new businesses from ground up.
  • Developed and executed campaigns to target appropriate institutional investors.
  • Established pricing strategy using customer insight during sales conversations.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Controlled business direction changes and provided support during restructurings.

Education

Bachelor of Arts - Psychology

University of California San Diego
San Diego, CA
06-2004

Skills

  • Safe service compliance
  • Bar restocking
  • Mixology
  • Customer service expertise
  • Outstanding customer service

Timeline

Bartender and Server

Aqua Mare Itilian
10.2024 - Current

Shift Lead

Amalfi Cucina Italiana
01.2023 - 06.2024

Business Development

Abacaus Supply Company
10.2021 - 10.2022

Sales Manager

Global Product Group
08.2020 - 10.2021

Marketing Consult/Event Planner

Hobgood Is It
08.2016 - 12.2020

Startup Founder

33 Threads
02.2015 - 05.2019

Bachelor of Arts - Psychology

University of California San Diego

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CHARLOTTE HOBGOOD