Charlotte Holden
Bordentown,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Supervisor
Virtua Pulmonary
12.2023 - Current
- Maintained an organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
Certified Medical Assistant
Allergy And Pulmonary Associates
05.2010 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Assistant Office Manager
Allergy And Pulmonary Associates
05.2010 - 12.2023
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Organized and updated databases, records and other information resources.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Certified Medical Assistant
Harris School of Business
Hamilton, New Jersey 05.2010
High School Diploma -
Nottingham High School
Hamilton, New Jersey06.2005
Skills
- Account Reconciliation
- Database Administration
- CRM Software
- Credit and Collections
- Office Supplies and Inventory
- Policy and Procedure Modification
- Clerical Support
- Workflow Planning
- Expense Reporting
- Task Delegation
- Employee Supervision
- Billing and Invoicing
- Financial Reporting
Certification
- CMA - Certified Medical Assistant
Timeline
Office Supervisor
Virtua Pulmonary
12.2023 - Current
Certified Medical Assistant
Allergy And Pulmonary Associates
05.2010 - Current
Assistant Office Manager
Allergy And Pulmonary Associates
05.2010 - 12.2023
Certified Medical Assistant
Harris School of Business
High School Diploma -
Nottingham High School
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