Charlotte Hope

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• Manages a high volume of new client referrals, prioritizing urgent cases and maintaining organized records.
• Ensures timely processing of referrals for improved client satisfaction and reduced wait times.
• Collaborates closely with other departments like billing or outreach coordinators which results in smooth and efficient referral processes.
• Ensures proper authorizations are obtained for all necessary services by coordinating closely with service managers and billing departments.
• Reviews authorizations from payer to determine approved or denied items.
• Handles administrative responsibilities such as authorization and contract processing accurately and efficiently.
• Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Develops strong relationships with students, fostering trust and promoting a positive learning environment.
• Implements tracking tools to evaluate successes and areas in need of improvement.
• Develops strategic approaches to foster appropriate child development.
• Adapts instructional materials and strategies to meet the unique learning needs of each child in the program.
• Provides ongoing parent education and support, empowering families to actively participate in their child''s development.
• Establishes trusting relationships with families, fostering open lines of communication and collaboration.
• Maintain up-to-date knowledge of best practices in early intervention through professional development opportunities and research review.

• Maintained high-quality child care standards based on developmentally appropriate practices.
• Managed child care responsibilities, fostering a nurturing and supportive environment for children in the household.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
• Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
• Traveled with family both regionally and internationally to help with routine management and childcare.
• Handled household management leading to a well-maintained living space.
• Administered basic first-aid and medication when. needed.

• Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
• Increased student confidence through regular feedback and personalized instruction.
• Created and delivered engaging lesson plans and materials to accommodate different learning styles.
• Taught ESL curriculum to improve students' conversational abilities.
• Tracked student progress through post class and unit evaluations.
• Reviewed the students’ end of unit projects and administer/monitor their end of unit assessments.
• Upheld curriculum certifications and ESL foundational certification through TESOL and VIPKid.

• Head educational coordinator and teacher for the Learning Adventures program, in charge of enrichment programs including: STEM, phonics, Spanish, music, dance, and cooking;
• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
• Collaborated with parents to address individual child needs and discuss progress reports regularly.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Created and implemented developmentally appropriate and engaging lesson plans based on strong knowledge of the curriculum.
• Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness.
• Planned additional programs and created/distributed all marketing materials.
• Implemented curriculum-aligned assessments to measure student progress and inform instructional decisions.
• Ensured compliance with state regulations pertaining to child care facilities through meticulous record-keeping practices and implementation of child development practices.

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Managed a high volume of inbound leads while maintaining a professional demeanor under pressure.
• Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
• Streamlined the sales process for increased efficiency and improved customer experience.
• Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
• Collaborated with team members to exceed sales targets and achieve company goals.
• Utilized CRM tools effectively to track customer interactions and maintain accurate records.
• Achieved and maintained expert level certification for both Jeep and Ram.

• Communicated with ‘Wish’ families and healthcare professionals in high volume via verbal and written correspondence.
• Streamlined internal processes by implementing efficient organizational systems for document management, scheduling, and communication among team members.
• Worked proficiently in the organization's CRM.
• Conducted thorough interviews with families to understand each individual''s unique needs and desires for a personalized 'Wish' experience; helping speed up the wish granting process.
• Provided empathetic support and guidance to families throughout the wish process, from initial contact through wish planing.
• Increased awareness of the organization''s mission by representing Make A Wish Georgia at outreach events, presentations, and community engagement initiatives.

• Collaborated with management on strategic planning initiatives, contributing to overall store success.
• Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Assisted with price changes, floor set changes, shipment, and auditing.