Charlotte Hopkins-HuBrins
Hubert,NC
Summary
Personable, motivated and resourceful individual with over 20 years of Administrative, supply expertise in office management, inventory control, and customer service. Dedicated to cultivating positive client, staff and management connections. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable, organized, motivated and dedicated leader seeking opportunities to expand skills while facilitating company growth.
Overview
1824
1824
years of professional experience
1
1
Certification
Work History
Supply Technician
Department Of Defense
Marine Corps Base Camp Lejeune, NC
11.201 - Current
- Greets visitors with a friendly and helpful attitude.
- Maintains a continuous inventory of expendable and non-expendable property and records.
- Monitors inventories and preparing requisitions to restock items.
- Prepares consolidated memorandum receipts (CMR) quarterly for 15 departments to conduct their inventory.
- ensures that all supply transactions are inputted into automated system
- Verified quality and integrity of sent and received items.
- Loaded, unloaded and transported materials to designated locations.
- Documented and verified details of incoming and outgoing shipments and organized records and reports.
- Established and maintained records for both manual and automated maintenance management systems.
- Conducted extensive searches for information pertaining to complex or unusual supply transactions and patterns.
- Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Compiles statistical information from various sources that are either import, export, or upload that reflect inventory status.
- Serves as point of contact for trading data and settling issues related to the stock administration.
- Communicates with originator of documents to resolve any conflicts or interpretation of information.
- Conducts physical security of department manages and enforce safety standards
Security Lead Assistant
Department Of Defense
Marine Corps Base Camp Lejeune, NC
11.2009 - 11.2011
- Communicated and enforced compliance with federal, state and local laws while emphasizing installation standards of professionalism and safety.
- Developed and implemented training procedures for newly hired personnel.
- Developed and implemented training methods to promote improved officer performance.
- Supervised and mentored 10 managers and staff members in conscious effort to deliver top-quality customer services.
- Provided friendly and professional assistance to employees, visitors and customers.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Followed established security and safety procedures and posted orders to include enforcement of government rules, policies and regulations.
- Verified military ID/contractor ID/civilian ID, driver license, insurance, vehicle registration and sponsor paperwork to allow installation entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Trained and managed staff of 10 associates.
Security Clerk
Department Of Defense
Marine Corps Base Camp Lejeune, NC
08.2008 - 11.2009
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Documented security-related situations and submitted in-depth reports to superiors.
- Managed employee access, security roles and permissions.
- Communicated and enforced compliance with federal, state and local laws while emphasizing installation standards of professionalism and safety.
- Provided friendly and professional assistance to employees, visitors and customers.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Followed established security and safety procedures and posted orders to include enforcement of government rules, policies and regulations.
- Verified military ID/contractor ID/civilian ID, driver license, insurance, vehicle registration and sponsor paperwork to allow installation entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Office Support Clerk
Department Of Defense
Marine Corps Base Camp Lejeune, NC
09.2007 - 08.2008
- Managed daily calendar for deputy director and director
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored office supply use and stock levels and placed replenishment orders.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Developed organizational filing systems for confidential customer records and reports.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Prepared reports compiled from emails and handwritten rough draft data and disseminated to superiors.
- Managed travel arrangements, agendas and accommodations coordination for deputy director and director.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort departments information.
- Screened visitors and directed to specific location for office safety.
- Transcribed documents and maintained high levels of accuracy.
- Typed, edited and formatted memos for department, updating necessary information and working closely with multiple organizations.
Environmental Specialist
HuBrinsDepartment Of Defense
Marine Corps Base Camp Lejeune, NC
07.2006 - 09.2007
- Utilized equipment to test for wide range of indoor contaminates and causes.
- Collaborated with emergency response teams to address environmental incidents.
- Provided technical assistance, direction and training for hazardous materials, waste management and emergency management programs.
- Participated in environmental studies to determine and analyze effects of pollution on environment.
- Monitored waste storage programs to manage waste streams in compliance with local, state and federal requirements.
- Worked with emergency response teams in clearing chemical spills and accidents.
- Consulted with clients on developing compliant environmental policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed a wide variety of record keeping, reporting, and informational duties in support of organizational programs.
- Prepared memorandums and endorsement in accordance with Navy/Marine Corp administrative regulation.
Administrative Assistant
United States Army
08.1992 - 02.2001
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed inventory to ensure all supplies were in stock and within budget.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Responded effectively to sensitive inquiries or complaints.
- Inventoried and ordered supplies for office.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated appointments, meetings and conferences.
- Composed correspondence, reports and meeting notes.
- Prepared and prioritized calendars and correspondence.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Monitored office equipment and scheduled repairs.
- Compiled and produced presentations and reports as directed by leadership team.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered and routed telephone calls and took messages.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Oversaw office inventory and timely reordering of supplies.
- Processed financial documents, contracts, expense reports and invoices.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Organized training, client meetings, team meetings and events.
- Met incoming guests and clients, offering immediate assistance.
- Responded to inquiries via email, telephone and social media platforms.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Prepared payroll documents and maintained databases for financial offices.
- Monitored scheduling and event coordination for corporate fundraisers and executive meetings.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Maintained appointment and event calendars for executives and department heads.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Checked stock to determine inventory levels and maintain office supply products.
- Screened visitors and directed to specific location for office safety.
- Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
Education
Bachelor of Science - Religious Studies
UNC Chapel Hill
Chapel Hill, NCSkills
- Systems and Automation Applications
- Customer Service
- Problem Resolution
- Flexible Schedule
- Organizational Skills
- Team Building
- Active Listening
- People Skills
- First Aid/CPR
- Microsoft Office
- Supervision & Leadership
- Reliable & Trustworthy
- Critical Thinking
- Planning & Organizing
- Good Work Ethic
- Friendly, Positive Attitude
- Training & Development
- Computer Skills
Certification
- Administrative Assistant, United States Army - 1990
- Forklift Operator, MCB Camp Lejeune - 2006
Timeline
Security Lead Assistant
Department Of Defense
11.2009 - 11.2011
Security Clerk
Department Of Defense
08.2008 - 11.2009
Office Support Clerk
Department Of Defense
09.2007 - 08.2008
Environmental Specialist
HuBrinsDepartment Of Defense
07.2006 - 09.2007
Administrative Assistant
United States Army
08.1992 - 02.2001
Bachelor of Science - Religious Studies
UNC Chapel Hill
Supply Technician
Department Of Defense
11.201 - Current