CHARLOTTE HOUSTON
Vineland,NJ
Summary
Adept at de-escalation techniques and proficient in Microsoft Office, I significantly improved client satisfaction and safety standards during my tenure at Devereux. My proactive approach to crisis prevention and emergency response, coupled with my ability to foster client advocacy and active listening, has consistently enhanced organizational efficiency and client well-being.
Overview
11
11
years of professional experience
Work History
Residential Counselor
Career Opportunity Development Inc
09.2023 - Current
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Responded to student inquiries and concerns, offering support and guidance.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
Driver
Eastern Coach
07.2023 - 10.2023
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Direct Care Professional
Devereux
06.2022 - 06.2023
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged self-advocacy skills in clients by guiding them through various decision-making processes related to their care plans.
- Built trust between staff members through open communication about challenges and successes within the team.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Painter and Paper Hanger
Harrah's Casino
06.2021 - 02.2023
- Mixed paint, varnish, shellac and lacquer to desired consistencies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excellent communication skills, both verbal and written.
Direct Care Professional
Benchmark
05.2021 - 06.2022
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
Deli Manager
FASMART
04.2018 - 01.2020
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Assistant Manager
Wake County Public Schools
08.2013 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - MEDICAL ASSISTANT
E.C.P.I UNIVERSITY
Raleigh, NC05-2016
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-1986
Skills
- De-Escalation Techniques
- Client Advocacy
- Boundaries Establishment
- Supply Replenishment
- Safety Standards and Compliance
- Behavioral Intervention Plans
- Incident Reporting
- Emergency Response
- Crisis Prevention Intervention
- Progress Documentation
- Microsoft Office
- Active Listening
Timeline
Residential Counselor
Career Opportunity Development Inc
09.2023 - Current
Driver
Eastern Coach
07.2023 - 10.2023
Direct Care Professional
Devereux
06.2022 - 06.2023
Painter and Paper Hanger
Harrah's Casino
06.2021 - 02.2023
Direct Care Professional
Benchmark
05.2021 - 06.2022
Deli Manager
FASMART
04.2018 - 01.2020
Assistant Manager
Wake County Public Schools
08.2013 - 04.2019
Associate of Science - MEDICAL ASSISTANT
E.C.P.I UNIVERSITY
High School Diploma -
Atlantic City High School
Similar Profiles
Andrea EllisAndrea Ellis
Registered Nurse at Professional Career Development, Career BreakRegistered Nurse at Professional Career Development, Career Break
Dorothy HargroveDorothy Hargrove
Transition Specialist at Career Development & Training InstituteTransition Specialist at Career Development & Training Institute
RITU RANIRITU RANI
Finance Research & Upskilling at Career Break & Professional DevelopmentFinance Research & Upskilling at Career Break & Professional Development
Mazia JohnsonMazia Johnson
Dietary Aide at Inspira Medical Center VinelandDietary Aide at Inspira Medical Center Vineland
Alexander VargaAlexander Varga
Client Relationship Manager at 365 Health ServicesClient Relationship Manager at 365 Health Services