Charlotte Howard
Knoxville,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Front Office Team Leader
UPS
Knoxville, TN
07.2022 - Current
- Provide direction and support to optimize the efficiency of front office operations.
- Resolve customer complaints promptly and effectively.
- Ensure compliance with HIPAA regulations while handling confidential patient information.
- Effectively communicate with patients to handle inquiries, schedule appointments, and respond to billing concerns.
- Maintaine a high level of professionalism when interacting with patients, consistently upholding patient confidentiality.
- Ensure smooth workflow by managing front office customer service, appointment management, billing, and administration tasks.
- Work the Physician Review collections report bi-weekly
- Process office petty cash checks
Patient Service Representative
UPA
Knoxville, TN
07.2002 - 07.2022
- Inputted patient demographic data into electronic health record system.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Sorted and distributed incoming mail daily.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Ran credit card batches and balanced deposits on daily basis.
- Verified demographics and insurance information to register patients in computer system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
High School Diploma -
Horace Maynard High School
Maynardville, TN05-1983
Skills
- Strong leadership
- Front Office Management
- Problem-solving capabilities
- Maintaining confidentiality
- File Organization
- Insurance Verification
- Time management proficiency
- Customer service expertise
- Payments posting
- Credit and cash payments
Timeline
Front Office Team Leader
UPS
07.2022 - Current
Patient Service Representative
UPA
07.2002 - 07.2022
High School Diploma -
Horace Maynard High School
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