Charlotte Johnson

Work History

Admission Clerk

Vanderbilt Wilson County Hospital

03.2020 - Current

Confirmed all insurance benefits met standards of admissions as dictated by policy.
Assisted in patient admission process based on federal and state laws.
Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
Streamlined the admissions process by efficiently managing and organizing application materials.
Collected information, forms and signatures from patients or family members to create efficient admissions experience.
Contributed to a positive school image by maintaining professional demeanor and accurate information dissemination during campus tours and events.
Actively participated in staff meetings which led to improved communication among team members.
Provided support to financial aid department in processing scholarships, grants, and loans for incoming students, reducing delays in enrollment.
Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
Greeted patients warmly to increase comfort and create rapport.
Enhanced office efficiency by implementing new filing systems for quicker access to important documents related to admissions activities.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Registered and verified patient records before triage with most up-to-date information.

Unit Secertay

Summit Medical Center

07.2013 - 01.2020

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Maintained patient confidentiality in line with HIPAA regulations.
Supported office staff and operational requirements with administrative tasks.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Enhanced office productivity by handling high volume of callers per day.
Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Processed lab paperwork and requests according to physicians' orders.
Monitored inventory levels and advised management of need for replenishment.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.

Admission Clerk

Claiborne County Medical Center

09.1998 - 07.2012

Confirmed all insurance benefits met standards of admissions as dictated by policy.
Assisted in patient admission process based on federal and state laws.
Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
Facilitated smoother transitions between academic programs by closely collaborating with faculty advisors during transfer evaluations.
Streamlined the admissions process by efficiently managing and organizing application materials.
Collected information, forms and signatures from patients or family members to create efficient admissions experience.
Actively participated in staff meetings which led to improved communication among team members.
Provided support to financial aid department in processing scholarships, grants, and loans for incoming students, reducing delays in enrollment.
Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
Safeguarded patient data in compliance with HIPAA and [Type] facility policies.
Communicated important information to supervisor and medical team to reduce chance of errors.
Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
Improved applicant satisfaction with timely responses to inquiries and thorough follow-up communication.
Greeted patients warmly to increase comfort and create rapport.
Enhanced office efficiency by implementing new filing systems for quicker access to important documents related to admissions activities.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Prepared and processed patient referrals and transfer requests.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.

Overview

Work History

Admission Clerk

Unit Secertay

Admission Clerk

Education

High School Diploma -

Skills

Pet

Vaccinesandreminders

Timeline

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