Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Huffaker

Meridian,ID

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hilton Garden Inn
01.2022 - 09.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent/Barista

Courtyard By Marriott
07.2021 - 01.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Stow/Pack

Amazon Fulfillment Center
03.2021 - 07.2021
  • Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
  • Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
  • Maintained a safe work environment, adhering to safety regulations and proper handling of heavy equipment.

Front Desk Agent

Hotel 43
08.2019 - 03.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent

Comfort Inn And Suites
06.2018 - 10.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.

Team Member

Flame Broiler
06.2017 - 03.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Rocky Mountain High School
Meridian, ID
06.2018

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Credit and cash payments
  • Guest Relations
  • Oral and written communications
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Front Office Support
  • POS Systems
  • Registration processing
  • Reservations
  • Conflict Management

Certification

  • TIPS Trained

Timeline

Front Desk Agent

Hilton Garden Inn
01.2022 - 09.2023

Front Desk Agent/Barista

Courtyard By Marriott
07.2021 - 01.2022

Stow/Pack

Amazon Fulfillment Center
03.2021 - 07.2021

Front Desk Agent

Hotel 43
08.2019 - 03.2021

Front Desk Agent

Comfort Inn And Suites
06.2018 - 10.2018

Team Member

Flame Broiler
06.2017 - 03.2018

High School Diploma -

Rocky Mountain High School

Similar Profiles

  • Peter E. Jarvis

    Peter E. JarvisPeter E. Jarvis

    Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis

  • Moumita Chatterjee

    Moumita ChatterjeeMoumita Chatterjee

    Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park

  • Patricia Pullin

    Patricia PullinPatricia Pullin

    Front Desk Agent at Hilton Garden Inn/Hampton InnFront Desk Agent at Hilton Garden Inn/Hampton Inn

  • Poojith TD

    Poojith TDPoojith TD

    Job Training at Hilton and Hilton Garden INNJob Training at Hilton and Hilton Garden INN

  • Daeson Wrhel

    Daeson WrhelDaeson Wrhel

    Shift Lead Supervisor at Epic Shine Car WashShift Lead Supervisor at Epic Shine Car Wash

CREATE PROFILE
Charlotte Huffaker