Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Charlotte Hunter

Houston,Texas

Summary

Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and services. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

37
37
years of professional experience

Work History

Service Representative

AT&T
Dallas, TX
03.1982 - 11.2018
  • Answered inbound calls and emails regarding company services, products and billing.
  • Maintained knowledge of company products, current promotions, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Performed fact finding and presented options based on findings to help customers make decisions or to direct customer to proper department.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documenting of customer interactions in company database.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Leveraged software and systems on multiple screens to obtain information and maintain documents.
  • Resolved customer concerns with friendly and knowledgeable service.

Education

Some College No Degree - Government

University of Texas At Austin
Austin, TX

Skills

  • Multitasking and Work Prioritization
  • Establishing and Maintaining Customer Relationships
  • Proficiency in Microsoft Office
  • Team-Oriented and Cooperative
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • 35 wpm Typing Speed

Timeline

Service Representative

AT&T
03.1982 - 11.2018

Some College No Degree - Government

University of Texas At Austin

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Charlotte Hunter