Charlotte Hurley
Flagstaff,AZ
Summary
Dynamic and dedicated professional with a strong background in customer service at Mama B's, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through efficient service and clear communication. Experienced in fostering a nurturing environment as a Kindergarten Aide, supporting diverse learning needs with creativity and integrity. Believes in kindness and understanding as being crucial to providing a learning environment for kids.
Overview
9
9
years of professional experience
Work History
Back of House Crew
Mama B's
03.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Kindergarten Aide
Mountain School
08.2022 - 06.2023
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Nanny
Family Friend
01.2016 - 05.2020
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
Bachelor of Science - Biology
Northern Arizona University
Flagstaff, AZ12-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Integrity and honesty
- Creativity and innovation
Accomplishments
Has a fingerprint clearance from working at Mountain School and first aide training. Road bike across the country in a feat of determination and grit.
Timeline
Kindergarten Aide
Mountain School
08.2022 - 06.2023
Back of House Crew
Mama B's
03.2021 - Current
Nanny
Family Friend
01.2016 - 05.2020
Bachelor of Science - Biology
Northern Arizona University
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