CHARLOTTE H. WRIGHT
Providence,RI
Summary
Dynamic VIP Director with extensive experience at Gala Nightclub, adept at enhancing luxury service standards and optimizing operations. Proficient in OpenTable and Microsoft Office Suite, I excel in building client relationships and creating unforgettable experiences for high-profile patrons. Proven track record in managing diverse teams to elevate service excellence.
Overview
12
12
years of professional experience
Work History
VIP Director
Gala Nightclub
Miami Beach, Florida
12.2020 - 04.2024
- Ensured service was seamless and keeping to the customers luxury standards by assistant in managing the food and beverage team
- Consulted on nightclub operations to ensure optimal productivity
- Created an aesthetically pleasing and entertaining environment for VIP clients and patrons
Lead Reservationist
The NoMad Hotel
Los Angeles, Calif.
10.2018 - 03.2020
- Providing administrative and clerical support for executive office for all outlets; ranging from receiving and sorting mail, ordering supplies, coordinating/scheduling meetings for management
- Responsible for managing Open Table and Resi reservations to ensure flow of service for The NoMad Restaurant and Rooftop Bar
Lead Reservationist
Gwen and Maude
Los Angeles, Calif.
04.2018 - 10.2018
- Company Overview: the 22-seat tasting menu restaurant by Chef Curtis Stone
- Duties include answering all guest inquiries for Gwen and Maude
- Responsible for managing Open Table and Tock reservation requests for all outlets
- The 22-seat tasting menu restaurant by Chef Curtis Stone
Lead Reservationist
Clif's Republic
Los Angeles, Calif.
06.2017 - 02.2018
- Responsible for organizing and placement of tables/party requests for dinner seating
- Responsible for managing Open Table reservation requests to ensure flow of service
Lead Reservationist
71Above
Los Angeles, Calif.
10.2016 - 06.2017
- Supervised reservations team in all aspects from operations and auditing to overseeing all guest inquiries for consistent communication and assist with guest information for ppx deck maintenance
- Built relations with hotels nearby to boost new-clientele and reservations
VIP Director / Head of Client Relations / Manager
Basement Miami
Miami Beach, Fla.
09.2014 - 02.2015
- Responsible for booking and handling high-end/celebrity clients for Basement Miami and Basement Bowl
- Oversaw service teams ranging from cocktail servers to bottle girls, hostesses, bussers and bar staff
Head Hostess
SLS Hotel
Miami Beach, Fla.
05.2012 - 02.2014
- Booked reservations for multiple clients, as well as seated guests to their tables
Education
Associate of Arts - Art History
University of Miami
Miami, FL05-2012
Skills
- OpenTable
- Tock
- Resi
- Microsoft Office Suite
- Mac OS X
- Windows
References
- Victoria Lane, Maitre d', Gwen, (305) 965-3567
Timeline
VIP Director
Gala Nightclub
12.2020 - 04.2024
Lead Reservationist
The NoMad Hotel
10.2018 - 03.2020
Lead Reservationist
Gwen and Maude
04.2018 - 10.2018
Lead Reservationist
Clif's Republic
06.2017 - 02.2018
Lead Reservationist
71Above
10.2016 - 06.2017
VIP Director / Head of Client Relations / Manager
Basement Miami
09.2014 - 02.2015
Head Hostess
SLS Hotel
05.2012 - 02.2014
Associate of Arts - Art History
University of Miami