Charlotte Iobe
Westminster,CO
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Previous Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
Cate Dalton
09.2019 - 12.2024
- Provided compassionate care to client, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene routines, promoting dignity and respect for individual.
- Managed medication schedules, ensuring compliance and timely administration.
- Implemented safety protocols to enhance client well-being and prevent accidents at home.
- Facilitated communication between healthcare providers, families, and client to coordinate comprehensive care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping as well as took care of all finances.
- Built strong relationships with client to deliver emotional support and companionship.
- Prepared nutritious meals according to dietary restrictions, supporting client's overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Sales Associate
Genesee Country Store
01.2018 - 12.2018
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new sales associates on best practices and customer engagement techniques.
- Developed promotional displays to increase product visibility and drive sales.
- Resolved customer complaints swiftly, maintaining positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Efficiently executed store opening and closing procedures.
- Handled all aspects of ordering and receiving inventory.
Peer Support Specialist
Community Reach Center
07.2017 - 12.2017
- Facilitated peer support groups, fostering a safe environment for sharing experiences and coping strategies.
- Collaborated with mental health professionals to create individualized recovery plans for clients.
- Provided emotional support and guidance, enhancing clients' self-advocacy skills and resilience.
- Conducted outreach efforts to engage at-risk individuals in community programs and resources.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained professional relationships on the ACT team, collaborating with therapists and case workers of individuals with severe and persistent mental illnesses.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Documented client interactions and outcomes, maintaining accurate and confidential records in a timely manner.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Sales Associate
Genesee Country Store
01.2014 - 03.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Executed store opening and closing procedures.
- Assisted store owner with payroll, ordering before deadlines, and receiving shipments.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Advisor
Tebo Store Fixtures
10.2005 - 06.2006
- Developed strong customer relationships through personalized service and product knowledge
- Assisted in training new sales staff on product features and sales techniques
- Collaborated with marketing team to create promotional materials and campaigns
- Analyzed sales trends to identify opportunities for inventory optimization
- Recognized as Salesperson of the Year
- Designed retail stores and sold them all needed fixtures to optimize their sales.
- Streamlined sales processes, reducing response times and improving overall efficiency
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Store Manager
Things Remembered
03.2003 - 09.2005
- Directed daily operations, ensuring exceptional customer service and store presentation.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated promotional events, enhancing brand visibility and driving foot traffic.
- Oversaw compliance with company policies and safety regulations, maintaining operational standards.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Controlled store shrinkage by training staff to engrave quickly and efficiently.
- Boosted sales by having all employees selling extra engraving at the registers as well as Make-A-Wish product.
- Turned a store location completely around from having inventory and sales losses to be one of the districts most profitable stores.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Casino Hostess
Colorado Central Station Casino
08.2002 - 03.2003
- Managed VIP guest experiences, ensuring high levels of satisfaction and personalized service.
- Developed strong relationships with high-profile guests, anticipating their needs to enhance overall experience.
- Collaborated with security teams to ensure safety protocols were upheld during high-attendance events.
- Oversaw inventory management for exclusive amenities offered to VIP guests, optimizing resource allocation.
- Oversaw VIP areas, maintaining high standards of service and ambiance.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout playing experience.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Compensated VIP players rooms, meals, as well as awarded them with tickets to events with box seats.
- Handled all cash and money transactions by the gaming commission and security departments operating procedures.
- Participated in Holiday Drawings promoting marketing for the Casino.
- Catered to all VIP players at their machines making sure they had drinks, meals, and breaks while playing.
Store Manager
RadioShack
02.2000 - 01.2003
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team productivity and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated promotional events, driving foot traffic and boosting overall sales performance.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Managed payroll and scheduling processes, ensuring optimal staffing levels for peak periods.
- Conducted regular performance evaluations, providing constructive feedback to improve employee development.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures. Executed safely and accurately nightly deposits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Boosted sales through signing up customers for the RadioShack Credit card.
- Increased profit in the store by adding on accessories and batteries to every sale.
- Executed merchandising resets in an efficient and timely manner.
- Scheduled the appropriate amount of staff using customer flow charts.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
No Degree - Psychology And Sociology
Red Rocks Community College
Denver, CO05-1999
No Degree - Psychology And Sociology
Collin County Community College
Plano, TX05-1999
High School Diploma -
Lakehill Preparatory School
Dallas, TX05-1995
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Teamwork and collaboration
- Exceptional customer service
- Reliable and punctual
- Cash handling accuracy
- Professional demeanor
- POS system operation
- Goals and performance
Accomplishments
- Awarded a cruise to Alaska for highest regional store sales in 2002.
- Named "Manager of the Year" in 2004.
- Named "Sales person of the Year" in 2005.
Certification
- NCPS - National Certified Peer Specialist
Timeline
Caregiver
Cate Dalton
09.2019 - 12.2024
Sales Associate
Genesee Country Store
01.2018 - 12.2018
Peer Support Specialist
Community Reach Center
07.2017 - 12.2017
Sales Associate
Genesee Country Store
01.2014 - 03.2016
Sales Advisor
Tebo Store Fixtures
10.2005 - 06.2006
Retail Store Manager
Things Remembered
03.2003 - 09.2005
Casino Hostess
Colorado Central Station Casino
08.2002 - 03.2003
Store Manager
RadioShack
02.2000 - 01.2003
No Degree - Psychology And Sociology
Red Rocks Community College
No Degree - Psychology And Sociology
Collin County Community College
High School Diploma -
Lakehill Preparatory School