Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Work Availability
Work Preference
Timeline
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Charlotte Jackson

Charlotte Jackson

Inglewood,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and increasing revenue by 70% at Pekmi Inc. Expert in liquor, beer, and wine, demonstrating strong multitasking abilities and exceptional customer service. Skilled in training staff and improving safety standards, showcasing reliability and a commitment to excellence.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

44
44
years of professional experience

Work History

Bartender/Manager on Duty

Pekmi Inc
04.2014 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Increased revenue by 70%

Clerk

USPS, United States Postal Service
06.1979 - 01.2014
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Used automated mail processing equipment to sort and collate mail.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.

Secretary

USPS, United States Postal Service
08.2003 - 06.2007
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Managed filing system, entered data and completed other clerical tasks.

Safety Assistant

USPS, Inglewood Mail Processing Center
07.2004 - 04.2005
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.

Supervisor in Training

USPS, United States Postal Service
10.2004 - 01.2005
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.

Education

Business Administration

Antelope Valley College
Lancaster, CA

Business Administration

Los Angeles Trade Technical College
Los Angeles, CA

High School Diploma -

Antelope Valley High School
Lancaster, CA
01.1972

Skills

  • Highly reliable
  • Work independently
  • Office Administration
  • Problem-solving skills
  • Accuracy and Precision
  • Scheduling appointments
  • Travel Arrangements
  • Documentation and Recordkeeping
  • Administrative Support
  • Administrative background
  • Customer Service
  • Clear and effective communication

Accomplishments

Opened Lei Aloha Bar after Pandemic.

  • Hired new Bartenders for staffing
  • Provided SOP book to ensure all bartenders complied
  • Maintained Covid requirements


USPS

  • Certificates of Appreciation
  • Service Awards
  • Special Achievements Awards
  • Diversity Award


Additional Information

I am a hard worker. Dependable and reliable. Looking for a new adventure.

Certification

ABC Alcohol Server Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekFlexible work hoursWork from home option

Timeline

Bartender/Manager on Duty

Pekmi Inc
04.2014 - 05.2023

Supervisor in Training

USPS, United States Postal Service
10.2004 - 01.2005

Safety Assistant

USPS, Inglewood Mail Processing Center
07.2004 - 04.2005

Secretary

USPS, United States Postal Service
08.2003 - 06.2007

Clerk

USPS, United States Postal Service
06.1979 - 01.2014

Business Administration

Antelope Valley College

Business Administration

Los Angeles Trade Technical College

High School Diploma -

Antelope Valley High School

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Charlotte Jackson