Charlotte Jacobs
Columbus,OH
Summary
Dynamic leader and skilled trainer with extensive experience at Chadwell Supply and FedEx, adept in implementing efficient administrative systems and enhancing team performance. Excelled in streamlining operations and fostering a culture of continuous improvement. Expert in Microsoft applications and team building, significantly improving retention and operational efficiency.
Overview
5
5
years of professional experience
Work History
Transfer Administrator
Chadwell Supply
11.2023 - Current
- Streamlined operations by implementing efficient administrative systems and procedures using numerous Microsoft applications.
- Communicate any deliveries with other branch locations as well as with carriers to ensure timely, cost efficient and effective logistics services.
- Managed human resources functions, including, onboarding, and employee evaluations for optimal team performance.
- Implemented data-driven decision-making processes, leading to more informed choices.
- Organized workflow and delegated tasks effectively to ensure timely completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduce misplaced files.
- Traveling around to other locations to implement a brand new training program I created in partnership with our Regional VP, Learning and Development and IT department with intentions of improving retention.
- While traveling, create and build up teams of Coaches, who train new hires, keep company culture in each department and provide motivation for high morale.
- Maintain and structure the Coaches tasks, responsibilities and help provide any support or resources needed.
Package Handler Trainer
FedEx
08.2022 - 12.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Unloaded packages and transported into trucks safely.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Facilitated successful cross-functional collaborations, fostering strong working relationships among team members.
Housekeeping Supervisor
Fine Point Cleaning
03.2022 - 08.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Cleaned houses as request by the client
Overnight Freight Associate
The Home Depot
02.2020 - 03.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Completed regular cycle counts and inventory audits.
Education
Associate of Arts - Supply Chain Management
Columbus State Community College
Columbus05-2025
Skills
- Trainer Experience
- Computer Competency
- Data entry
- Excel and Microsoft Experience
- Inventory Databases
- Critical Thinking
- Recordkeeping and file management
- Team building and leadership
- Personable and approachable
- Conflict resolution
- Time management
Accomplishments
- Rising Star at both FedEx and Chadwell Supply
- Background knowledge on how logistics/supply chains work through school
- Supervised Coaching team of 15 staff members via Teams and occasional branch visits.
- Collaborated with multiple teams in the development of Chadwell Coaching Program, which is still in development.
- Documented and resolved lack of training issues and retention rates which led to the development of Coaching program.
Timeline
Transfer Administrator
Chadwell Supply
11.2023 - Current
Package Handler Trainer
FedEx
08.2022 - 12.2023
Housekeeping Supervisor
Fine Point Cleaning
03.2022 - 08.2022
Overnight Freight Associate
The Home Depot
02.2020 - 03.2022
Associate of Arts - Supply Chain Management
Columbus State Community College
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