Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Charlotte Johnson

Mt Pleasant,SC

Summary

Friendly team player with great people skills and creating an welcoming environment. Detail-oriented and takes pride in consistency and accuracy in all areas of life. Hardworking and always will offer help to an other if needed. Always willing to learn more and see the positive in every situation regardless of the situation. Enjoys to see others happy and in love with life.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
08.2019 - 08.2022
  • Memorized drinks/sequencing when making coffee or other beverages
  • Being calm under pressure in fast environment
  • Tasking such as cleaning ovens, floors, hot bar/cold bar, etc
  • Had annual performance review meeting with Manager and training that were manual
  • Have experience as an opener, mid-shift, and did closing shifts
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Made backups for sweet cream, mocha, ice coffee, and etc
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Lab Technician

AgBiotech
06.2019 - 07.2020
  • Answered phone calls and transferred them
  • Weekly/Monthly lab checks station to ensure everything was working correctly
  • Occasionally did odd jobs like clean the garage, etc
  • Seeds planted or germination for clients’ to test the DNA
  • Autoclaved solutions and made sure everything was in the right date and order
  • Checked in samples of seeds/plants/DNA from clients and filled out a folder regarding conditions, etc
  • Gel solutions before scanning and filling out dates in the computer regarding what was being tested for clients’
  • Helped a few days out of the week (worked another job while doing this for a year and a half; than Covid happened and was on furlow until I was needed again)
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols
  • Maintained safe, tidy and organized laboratory environment for accurate test results

Barista

Cafe’ Carmel
06.2019 - 08.2019
  • Prepared coffee, smoothies, milkshake, sandwiches, salads, burritos, helped with desserts, and served ice cream
  • Handled money and had to make sure the tells were balanced
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Restocked food bar when it needed to be.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Promoting welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Server

Canterbury Woods
08.2018 - 05.2019
  • Delivered Residents’ meals who were were sick/ mobility was difficult for them
  • Over 50% of residents’ suffered from different severity of dementia/other disabilities
  • Prepared plates for residents at the buffet or took orders off menu
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Orders were made in a timely matter and accuracy
  • Dietary needs were met and knowing which residents’ couldn’t drink due to mediation or other reasons.
  • Collaborated with team members during busy shifts for efficient workflow and excellent residents experiences.
  • Enhanced residents and guests satisfaction by promptly attending to their needs and providing personalized service.

Server

Belmont Village By The Sea
01.2017 - 07.2017
  • Prepped plates like pies, cakes before lunch or dinner
  • Trained to fold napkins and set tables in a particular manner
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders in a timely matter and accuracy
  • Fast paced environment especially on weekends or holidays when families would visit
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied residents and guests
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Dishwasher

Belmont Village By The Sea
09.2016 - 12.2016
  • Prepared Purees’ for each meal of the day to The Neighborhood (residents whose Dementia needed 24/7 hour care)
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Maintaining safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within dishwashing area.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
  • Followed supervisor instructions to complete tasks on time.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Monitored dishwashing machines for proper functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Cleaned the kitchen equipment
  • Maintenance of keeping up with dishes and the overall the cleanness of the kitchen
  • Manual Dementia Training upon hiring and throughout your employment

Education

Human Services

Monterey Peninsula Community College
980 Fremont St, Monterey, CA 93940

Gerontology

Mira Costa Community College
3333 ManchesterAve, Cardiff, CA 92007

Skills

  • Reliable and Dependable
  • Team Collaboration
  • Excellent memory
  • Friendly and outgoing
  • Team Player
  • Product displays

References

  • Steve Cooper, +1(760) 429-4902
  • Faye Massoudi, +1(831) 224-9240
  • Mark Massoudi, +1(831) 594-7417
  • Henry Garret, +1(831) 917-8984
  • Diane Archuleta, +1(661) 319-3444

Additional Information

Took a break from employment due to having the financial support temporarily to do so. Took some time to focus on my health and do some traveling.

Timeline

Barista

Starbucks
08.2019 - 08.2022

Lab Technician

AgBiotech
06.2019 - 07.2020

Barista

Cafe’ Carmel
06.2019 - 08.2019

Server

Canterbury Woods
08.2018 - 05.2019

Server

Belmont Village By The Sea
01.2017 - 07.2017

Dishwasher

Belmont Village By The Sea
09.2016 - 12.2016

Human Services

Monterey Peninsula Community College

Gerontology

Mira Costa Community College

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