Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Johnson

Sacramento,CA

Summary

Proven track record at Xfinity Comcast, excelling in customer service and problem-solving, adept at handling high-stress situations and resolving conflicts to enhance customer satisfaction. Mentored new hires, ensuring seamless integration, and leveraged product knowledge for tailored recommendations. Skilled in money handling and complaint resolution, consistently turning challenges into positive outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Xfinity Comcast
01.1990 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Luther Burbank High School
Sacramento, CA
06.1984

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Product Knowledge
  • Staff Training

Timeline

Customer Service Representative

Xfinity Comcast
01.1990 - 03.2015

Luther Burbank High School
Charlotte Johnson