Charlotte Johnson
St. George
Summary
- Results-driven professional with extensive expertise in cash handling and team leadership at Shell Gas Station. Demonstrates a strong ability to train staff and enhance customer relations, leading to significant improvements in satisfaction levels. Notable achievements include meticulous cash drawer balancing and effective resolution of issues, ensuring compliance with safety regulations while fostering a collaborative work environment.
- Hardworking commercial cleaner with several years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere.
Overview
23
23
years of professional experience
Work History
Cleaning Crew Member
Layton Construction Co
Layton
11.2017 - 08.2023
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
- Steam-cleaned or shampooed carpets.
- Transported waste to designated disposal sites according to safety protocols.
- Kept records of daily tasks performed on job log sheets.
- Swept and mopped floors in public areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Reported any damages or repairs needed to supervisor immediately.
- Stocked restrooms with paper products and soap dispensers.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed established health codes while performing duties.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Created inventory checklists and stocked housekeeping carts.
- Followed company uniform, performance and security policies with every job.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Inspected facilities regularly for signs of wear or damage.
- Maintained janitorial closets in a clean, organized manner.
- Completed routine maintenance checks, notifying management of needed repairs.
Cashier
Shell Gas Station
Cedar City
09.2011 - 11.2017
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier Team Lead
Quigley Gas Station
Payson
06.2000 - 09.2011
- Trained new cashiers on proper use of registers and store policies.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Welcomed customers, offering assistance to help find store items.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Developed strong working relationships with team members to foster collaboration.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Education
Payson High School
Payson, UTSkills
- Team leadership
- Cash drawer balancing
- Cash handling
- Product knowledge
- Employee training
- Credit card processing
- Cleaning and sanitizing
- Daily reporting
- Data entry
- Receipt handling
- Team collaboration
- ID verification
- Loyalty program promotion
- Time management skills
- Dependability and reliability
- Multitasking and organization
- Clear communication
- Issue resolution
- Attention to detail
- Spirit, wine, and beer expertise
- Liquor regulations and compliance
- Staff mentoring
- Sales techniques mastery
- Ordering and stocking
- Customer relations
Affiliations
- Volunteer Work for - Payson School District by assisting in the classrooms helping the children who needed help with any school work.
- Volunteering for the churches
Accomplishments
- Improved Customer Satisfaction
- Identified and Resolved Critical Issues
- Mentored and Trained Many Employees, Resulting in Improved Performance
- Implemented Meetings, Resulting in a Reduced Turnover.
Timeline
Cleaning Crew Member
Layton Construction Co
11.2017 - 08.2023
Cashier
Shell Gas Station
09.2011 - 11.2017
Cashier Team Lead
Quigley Gas Station
06.2000 - 09.2011
Payson High School
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