Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Johnson

Shreve,OH

Summary

Knowledgeable Supervisor with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

18
18
years of professional experience

Work History

Manager

BELLSTORES
08.2012 - Current
  • Oversee daily operations, ensuring timely completion of all tasks.
  • Hired, trained, and assessed employee performance to enhance team effectiveness.
  • Monitored financial performance, achieving established goals and reconciling daily proceeds
  • Manage inventory by ordering merchandise, reducing waste, and preventing shortages
  • Ensured compliance with safety and security protocols for employees and customers
  • Resolved conflicts among staff through active listening and facilitating compromise
  • Enhanced customer satisfaction by addressing disputes promptly and ensuring quality service
  • Maintained a clean and organized work environment for staff and patrons
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Human Resource Director

Wadsworth Pointe Healthcare
01.2008 - 01.2012
  • Recruit and hire new staff
  • Creating and managing schedules for employees
  • Processing timesheets, updating payroll records and answering employee questions about payment
  • Maintain positive relationships and resolve grievances
  • Create a safe work environment and handle disciplinary actions
  • Maintain and promote company culture
  • Ensure compliance with company policies and practices
  • Meeting FMLA, OHSA and Bureau of workers compensation requirements
  • Coordinating and leading staff meetings implementing safety committee and attendance policies
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Directed job fairs to bring in local talent for long term and seasonal positions.

Administrative Assistant

Family First Health Care
01.2007 - 01.2008
  • Managed the daily workflow, scheduling appointments, updating patient records and compiling and recording medical charts and reports
  • Complete insurance forms, submit billing paperwork and process healthcare claims
  • Prepare financial statements, invoices and process payments
  • Welcomed patients and checked them in for appointments
  • Setup and maintain office procedures and prepare exam rooms
  • Managed communication between patients and medical staff confirming appointments and coordinating tests
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Fredericktown High School

Wayne Co. Career Center

Business Management - Accounting

Ohio State University

Property And Casualty Insurance -

Hondros College

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Relationship building

Timeline

Manager

BELLSTORES
08.2012 - Current

Human Resource Director

Wadsworth Pointe Healthcare
01.2008 - 01.2012

Administrative Assistant

Family First Health Care
01.2007 - 01.2008

Fredericktown High School

Wayne Co. Career Center

Business Management - Accounting

Ohio State University

Property And Casualty Insurance -

Hondros College

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Charlotte Johnson