Charlotte Kiser
Point,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Administrative Assistant / Indigent Healthcare
Rains County
04.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital county information
- maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing County Agenda. Posting it according to county procedure within deadlines.
- Optimized calendar management for County JUdge and Commissioners by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated with County Judge and Commissioners to update agenda items in a timely manner.
- Conducted thorough interviews for applicants applying for Indigent Healthcare, including reference checks, verification of licenses, household income, and members of the household.
School Nurse Aide/ Secretary to School Counselor
Rains ISD
08.2005 - 09.2020
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel health files.
- Maintained student 504 educational records.
- Assisted School Counselor with supplies for STAAR/ TAKS testing.
- Enrolled new students to the district insuring all proper school records, immunizations and proof of residence were received.
- Identified and addressed concerns of incoming students and parents.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
Hospital Corpman/Surgical Scrub Technician
US Navy
11.1990 - 10.1995
- Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
- Received recognition for exceptional performance in consistently meeting or exceeding departmental goals related to patient care and teamwork.
- Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
- Ensured timely completion of surgeries by efficiently managing preoperative and postoperative tasks.
- Assisted in successful surgeries by anticipating surgeon needs and promptly providing necessary tools and materials.
- Assisted in the training and mentoring of new Surgical Scrub Technicians, sharing knowledge and expertise to ensure a high standard of performance across the team.
- Adhered closely to hospital policies regarding medication administration, waste disposal, sharps handling, ensuring that regulatory compliance was maintained at all times.
- Minimized risk of infection through meticulous sterilization of all surgical equipment before each procedure.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Administered medications through injections and IVs in compliance with physician orders.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
- Managed inventory of medical supplies to ensure availability for critical procedures.
- Conducted patient intake and triage procedures.
Education
High School Diploma -
Shelby High School
Shelby, NC05.1990
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Dedicated Team Player
- Professional and mature
Navy Achievement Medal, Navy Good Conduct Medal, National Defense Service Medal and many others.
Medals that I was awarded during my military service. The Navy Achievement was awarded for going above and beyond my required duties.
Timeline
Administrative Assistant / Indigent Healthcare
Rains County
04.2021 - 09.2023
School Nurse Aide/ Secretary to School Counselor
Rains ISD
08.2005 - 09.2020
Hospital Corpman/Surgical Scrub Technician
US Navy
11.1990 - 10.1995
High School Diploma -
Shelby High School
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