Charlotte Knox
Selma,AL
Summary
Seasoned Customer Service Representative with 10 years of experience, adept in troubleshooting, while providing exceptional customer service. Proven track record in customer engagement and problem resolution at Support Services Group. I am currently seeking a Remote Customer Service Representative role to leverage technical support expertise and customer interaction skills.
Overview
18
18
years of professional experience
Work History
Customer Service/Technical Support Representative
Support Services Group
03.2022 - 03.2024
- Address customer inquiries and resolve billing queries, ensuring clarity in service plans and pricing structures
- Provide technical support by diagnosing and troubleshooting device-related issues, enhancing customer satisfaction
- Utilize Salesforce software to document interactions, manage customer information, and streamline support processes.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
Janitorial Worker-Warehouse Associate
Dwell And Decor Outdoor, LLc
12.2018 - 06.2021
- Maintained hygiene and cleanliness of facility restrooms, ensuring a safe and sanitary environment for all personnel
- Managed waste removal and replenished bathroom supplies as needed, responding promptly to additional tasks as directed by supervisory staff.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
Cashier
Wal-Mart Supercenter
09.2009 - 07.2011
- Processed financial transactions with accuracy, including handling cash, checks, credit cards, vouchers, and automatic debits, while ensuring secure handling of sensitive information
- Delivered high-quality customer service, promptly addressing inquiries and concerns, and consistently maintained a polite and professional demeanor during interactions.
Bank Teller
BancorpSouth
09.2007 - 05.2009
- Accurately processed financial transactions, including check cashing, deposits, and cashier's checks, ensuring adherence to authentication procedures and verification of account balances
- Managed and balanced cash drawer meticulously, involving currency, coin, and check reconciliations, and efficiently prepared bank deposits and documentation for further processing.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Account Representative
OSI Outsourcing
10.2005 - 02.2007
- Successfully negotiated and implemented repayment plans tailored to individual customer financial circumstances, enhancing account resolution rates
- Maintained accurate records of customer interactions and financial status, ensuring compliance with collection procedures and systems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Met established attendance expectations and team revenue goals to achieve company objectives.
Education
Bachelor of Arts - Sociology
University of Alabama At Birmingham
Birmingham, AL08.1996
Skills
- Cash Handling
- Sales
- Technical Troubleshooting
- Remote Support
- Typing
- Call Center Operations
- Adaptability
- Skills: Effective communication
- Active Listening
Timeline
Customer Service/Technical Support Representative
Support Services Group
03.2022 - 03.2024
Janitorial Worker-Warehouse Associate
Dwell And Decor Outdoor, LLc
12.2018 - 06.2021
Cashier
Wal-Mart Supercenter
09.2009 - 07.2011
Bank Teller
BancorpSouth
09.2007 - 05.2009
Account Representative
OSI Outsourcing
10.2005 - 02.2007
Bachelor of Arts - Sociology
University of Alabama At Birmingham
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