Charlotte LaJoye
Cheboygan
Summary
Dynamic and adaptable professional with a strong background in customer service from previous employment. Proven ability to enhance customer satisfaction through attention to detail and effective communication. Certified as a Serve Safe Food Handler, I excel in teamwork and thrive in fast-paced environments, consistently achieving high accuracy in order fulfillment and contributing to team success.
Overview
4
4
years of professional experience
Work History
On-line Grocery Shopper
Walmart
Cheboygan, MI
08.2024 - Current
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
Assistant
Wheeler Motors
Cheboygan, MI
01.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Family business, I work as needed.
Line Cook
Travato
Pellston, MI
04.2025 - 08.2025
- Prepared and cooked menu items following specific recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in inventory management, tracking ingredient usage to minimize waste.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored food quality and safety standards, ensuring compliance with health regulations.
- Implemented process improvements that enhanced kitchen efficiency and workflow.
- Developed seasonal menu ideas, incorporating customer feedback into offerings.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Hostess/Server
The Queen's Head Wine Pub
Cheboygan, MI
06.2023 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests as well as special events.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Pier 33
Cheboygan, MI
06.2022 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MI05-2025
Batchelor's - Criminal Justice
Northern Michigan University
Marquette, MI05-2029
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Attention to detail
- Flexible and adaptable
- Certified in Serve Safe Food Handler 9/27/24
- Certified in Serve Safe Food Manager (May 13, 2025)
- Certified in Serve Safe Alcohol Handler Certification (May 12,2025)
Timeline
Line Cook
Travato
04.2025 - 08.2025
On-line Grocery Shopper
Walmart
08.2024 - Current
Hostess/Server
The Queen's Head Wine Pub
06.2023 - 07.2024
Restaurant Hostess
Pier 33
06.2022 - 06.2023
Assistant
Wheeler Motors
01.2022 - Current
High School Diploma -
Cheboygan Area High School
Batchelor's - Criminal Justice
Northern Michigan University