Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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CHARLOTTE LAMPE

Hesperia

Summary

4+ years of results-driven experience working with customers in various job positions. Dedicated to maintaining a balance between customer satisfaction and workplace efficiency. Well-versed in effective team building and succession planning. I aim to utilize the skills I have developed and have a constructive impact on any challenge I am presented with.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Amazon
07.2024 - 04.2025
  • During this period, I provided outstanding customer support by efficiently addressing inquiries related to orders, accounts, and product concerns. I gained valuable experience managing a high volume of daily issues while maintaining a strong focus on ensuring customer satisfaction. I was diligent in resolving customer concerns promptly and escalating any complex issues as needed to achieve timely resolutions.

Chat Moderator and Customer Support

Pria Bingo
Brazil (remote)
08.2023 - 07.2024
  • Resolved account-related concerns, technical difficulties, and purchase inquiries to deliver high-quality user support.
  • Monitored in-game chat to ensure a respectful and positive environment for users.
  • Collaborated with development team to identify, report, and address bugs within the game.
  • Oversaw fulfillment and shipping of physical products to ensure timely delivery.

Property Manager

AvantStay
12.2022 - 11.2023
  • Coordinated schedules between cleaners and guests to ensure timely property readiness before arrivals.
  • Assisted guests with access by providing detailed instructions for lock box usage.
  • Responded to inquiries by delivering comprehensive information about specific properties.
  • Resolved guest concerns promptly, enhancing overall satisfaction during stays.

Education

Associates - Art

VICTOR VALLEY COLLEGE
01.2020

Highschool Diploma -

ALTA VISTA HIGH SCHOOL
Hesperia, CA

Skills

  • Great Verbal and Written Communication
  • Effective Cross-Functional Collaboration
  • Teamwork and Leadership
  • Time Management
  • Excellent Critical Thinking and Highly Adaptable
  • Exceptional Digital Literacy
  • Good Cultural Competence
  • Creative and Strategic Planning
  • Excel and Google Sheets
  • CRM (Zendesk)
  • Experience using Slack
  • Customer support

Certification

  • CompTIA Security+
  • Google Cybersecurity
  • Microsoft SC-900 (Security Compliance and Identity Fundamentals)

Languages

  • English, Fluent
  • Spanish, Intermediate

References

References available upon request.

Timeline

Customer Support Representative

Amazon
07.2024 - 04.2025

Chat Moderator and Customer Support

Pria Bingo
08.2023 - 07.2024

Property Manager

AvantStay
12.2022 - 11.2023

Associates - Art

VICTOR VALLEY COLLEGE

Highschool Diploma -

ALTA VISTA HIGH SCHOOL

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