Charlotte Latham
Bixby,OK
Summary
Professional and enthusiastic, LPN with over twenty years of experience in the health care industry. One who thrives in a fast paced medical environment and has a proven track record of exceeding goals and setting new. Proficient and caring nursing team member offering outstanding patient-satisfaction experience, while embodying the ICARE standard. Adept at addressing patient needs while providing compassionate care with exceptional attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Ability to track, evaluate and implement, meeting and exceeding national standard metric markers. Supporting team treatment goals and boosting outcomes. Outstanding approach to team oriented, patient support.
Experience includes nursing, referral coordination, patient care/advocacy, case management, working closely with office staff, recruiting and providing first class service to Veteran's. Proficient in multiple EMR software: CPRS, Brillians, VISTA, Cerner, Kinnser, Epic, Doc 2 Doc, Centrix. Excited for the next career opportunity with the department. To be an advocate for Veteran's, while working along side the team, would be such an honor.
Overview
14
14
years of professional experience
Work History
PACT LPN Women's Health
Department Of Veterans Affairs
01.2023 - Current
- Embodies the ICARE core values of the organization
- Integrity, Commitment, Advocacy, Respect, and Excellence creating a culture of caring and civility that supports our mission
- Serves as a member of the interdisciplinary team, always communicating respectfully and professionally with patients, families, professionals, and supportive personnel
- Establishes constructive relationships with patients, their families, and co-workers to promote positive relationships, communication, and socialization skills
- Clearly demonstrates ability to comprehend, interpret, and function within the individual's discipline as a licensed practical/vocational nurse
- Independently plans and organizes patient care assignments to meet the needs of the clinic
- Carry out more specialized patient care duties, including assignments in selected, more complex inpatient and/or outpatient care settings
- Appropriately prioritize overall patient care needs and adjust plans for care delivery
- Observations of subtle, less obvious changes, both physical and emotional, in patient's condition, and accurately documents care delivered and patient's response to care that could require immediate modification of the care plan
- Seeks assistance and guidance by informing RN or MD/DO of changes in patient's condition requiring higher-level intervention
- Participates to a greater degree and highest standards in prioritizing, and, as appropriate, modifying patient care treatment
- Assure the continuation of optimal, safe and therapeutic patient care delivery
- Assists individuals or groups of patients and their families to take an active role in promoting healthy lifestyle
- Effectively deal with all types of patients under very general supervision
- Exhibits skill, creativity and initiative in contributing to improvement of overall care delivery
- Patient and/or family satisfaction levels through active participation in committees/task forces, research projects or in developing educational materials/media
- Actively promotes and effectively incorporates established customer service standards
- Possesses comprehensive practical nursing knowledge and skills in specialized procedures and practices to serve as a resource person for other staff in organizing and implementing more complex/specialized patient care
- Serves as a role model and mentor to other nursing staff
- Supports the RN or MD/DO in monitoring the practice of unlicensed nursing or non-medical staff in patient care delivery
- Promptly reports any deviations from normal practice patterns to the RN or MD/DO
- Actively seeks out educational opportunities to enhance nursing knowledge and skills, and providing leadership in assisting other staff improve and advance their nursing practice
- Assists in Completing Well Women exam's, managing all future care while working closely with disciplines with in the VA
- Screening future schedules to ensure appointments are utilized at highest level.
- Collaborated with CBOC (Community Based Outpatient Clinic) Pharmacist to streamline paperwork process for opioid agreements, effectively reducing paper waste and increasing staff productivity
- Effectively counseled patient and caretakers in health maintenance and disease management
- Performed EKGs, ear lavage, injections and dressing changes per policy and within LPN Scope of Practice
- Utilizing PAVE (Preventing of Amputations in Veterans Everywhere) protocol, evaluated feet of diabetic and at risk patients as needed
- Procured durable medical equipment (DME) per policy, via prosthetic consults
- QC of all team equipment daily, weekly and monthly
- Ensure all patient rooms are clean and stocked with adequate supplies and equipment to provide highest level patient care
- Demonstrates understanding of effects and/or reactions caused by medications, treatments and procedures
- Records and reports observations
- Tracking of consults with effective communication
- Participates in Health Care Team meetings and huddles.
- Instructs patients and family members on principles of health, self-care and protocols for treatments and/or medications
- Utilizes teaching materials to promote self-reliance and independence including methods to prevent complications and facilitate recovery
- Reinforces instruction provided by other health care professional
- Participates in increasing staff productivity and ensure clinic flow by completing pre-nurse screening calls and clearing clinical reminders
- Liaison between patients and physicians to ensure patient comprehension of treatment plans
PACT LPN
Department Of Veteran Affairs
05.2021 - 01.2023
- Embodies ICARE core values of organization
- Integrity, Commitment, Advocacy, Respect, and Excellence creating culture of caring and civility that supports organization mission
- Serves as member of interdisciplinary team, always communicating respectfully and professionally with patients, families, professionals, and supportive personnel
- Establishes constructive relationships with patients, their families, and co-workers to promote positive relationships, communication, and socialization skills
- Clearly demonstrates ability to comprehend, interpret, and function within individual's discipline as licensed practical/vocational nurse
- Independently plans and organizes patient care assignments to meet needs of clinic
- Carry out more specialized patient care duties, including assignments in selected, more complex inpatient and/or outpatient care settings
- Appropriately prioritize overall patient care needs and adjust plans for care delivery
- Observations of subtle, less obvious changes, both physical and emotional, in patient's condition, and accurately documents care delivered and patient's response to care that could require immediate modification of care plan
- Seeks assistance and guidance by informing RN or MD/DO of changes in patient's condition requiring higher-level intervention
- Participates to a greater degree and highest standards in prioritizing, and, as appropriate, modifying patient care treatment
- Assure continuation of optimal, safe and therapeutic patient care delivery
- Assists individuals or groups of patients and their families to take an active role in promoting healthy lifestyle
- Effectively deal with all types of patients under very general supervision
- Exhibits skill, creativity and initiative in contributing to improvement of overall care delivery
- Patient and/or family satisfaction levels through active participation in committees/task forces, research projects or in developing educational materials/media
- Actively promotes and effectively incorporates established customer service standards
- Possesses comprehensive practical nursing knowledge and skills in specialized procedures and practices to serve as a resource person for other staff in organizing and implementing more complex/specialized patient care
- Serves as a role model and mentor to other nursing staff
- Supports RN or MD/DO in monitoring practices of unlicensed nursing or non-medical staff in patient care delivery
- Promptly reports any deviations from normal practice patterns to RN or MD/DO
- Actively seeks out educational opportunities to enhance nursing knowledge and skills, and providing leadership in assisting other staff improve and advance their nursing practice
- Assists in Completing Well Women exam's, managing all future care while working closely with disciplines with in VA
- Screening future schedules to ensure appointments are utilized at highest level.
- Collaborated with CBOC (Community Based Outpatient Clinic) Pharmacist to streamline paperwork process for opioid agreements, effectively reducing paper waste and increasing staff productivity
- Effectively counseled patient and caretakers in health maintenance and disease management
- Performed EKGs, ear lavage, injections and dressing changes per policy and within LPN Scope of Practice
- Utilizing PAVE (Preventing of Amputations in Veterans Everywhere) protocol, evaluated feet of diabetic and at risk patients as needed
- Procured durable medical equipment (DME) per policy, via prosthetic consults
- QC of all team equipment daily, weekly and monthly
- Ensure all patient rooms are clean and stocked with adequate supplies and equipment to provide highest level patient care
- Demonstrates understanding of effects and/or reactions caused by medications, treatments and procedures
- Records and reports observations
- Tracking of consults with effective communication
- Participates in Health Care Team meetings and huddles.
- Instructs patients and family members on principles of health, self-care and protocols for treatments and/or medications
- Utilizes teaching materials to promote self-reliance and independence including methods to prevent complications and facilitate recovery
- Reinforces instruction provided by other health care professional
- Participates in increasing staff productivity and ensure clinic flow by completing pre-nurse screening calls and clearing clinical reminders
- Liaison between patients and physicians to ensure patient comprehension of treatment plans
Manager for COVID Scheduling/Testing/CORE Hospital Scheduler/LPN
Core Hospital
10.2020 - 05.2021
- Manage COVID department and the employees while assisting with scheduling for 12 providers
- Screen patient for COVID prior to surgery for up to 40 surgeries daily
- Coordinate timing with all other departments to ensure all pre-op testing/imaging and vaccinations have been administered prior to admitting the patient
- Complete daily/weekly and monthly reports
- Report to CEO
- Report to CFO
- Report all positive results to state and complete all reporting/documentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Lead LPN-Family Medicine Primary Care Clinic/Referral Coordinator
University Of Oklahoma Family Medicine
09.2018 - 10.2020
- Conducted patient intake/vitals/labs/EKG/disease MGT education
- Coordinated referrals as needed to a variety of specialties as ordered by Physician
- Ordered Home Health and coordinated transmission
- Verified insurance for all referral's
- Relayed copayment and financial responsibility to Patient/family member for referral placed prior to submitting with facility
- Coordinated admissions to hospital and nursing facilities
- Served as communications liaison between nurses and patients
- Provided education and resources
- Gathered and reviewed documentation for accuracy and completeness
- Worked closely with 13 residents on regular basis and their Attending to ensure exceptional Patient care
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions
- Documented accurate and complete patient information to address patient problems and expected outcomes.
LPN Referral/Intake Coordinator
Oxford Home Healthcare
09.2015 - 09.2018
- Demonstrates understanding of age and population-specific characteristics that affect health care needs of Veteran
- Adheres to standards of practice and directives in preparation of specialty appointments
- Demonstrates advanced knowledge of effects and/or reactions caused by medications, treatments, and procedures
- Observes for physical and/or emotional changes in patient's condition from prescribed medication/treatments, promptly records and reports these observations
- Performs personal care, diagnostic support duties, and treatments according to procedure under direction of professional nurse in a timely manner with minimal supervision
- Appropriately triages and prioritizes patient needs as routine, urgent, or emergent in consult coordination setting and modifies patient care/treatment plan as needed
- Seeks assistance of RN and/or MD and initiates appropriate emergency/urgent interventions as directed
- Contacts patient about consult request, interviews patient, and documents necessary data as per policy
- Completes assignments in timely manner with constructive utilization of remaining time
- Integrity, Commitment, Advocacy, Respect, and Excellence creating a culture of caring and civility that supports mission
- Serves as a member of the interdisciplinary team, always communicating respectfully and professionally with patients, families, professionals, and supportive personnel
- Establishes constructive relationships with patients, their families, and co-workers to promote positive relationships, communication, and socialization skills
- Clearly demonstrates ability to comprehend, interpret, and function within individual's discipline as the licensed practical/vocational nurse
- Independently plans and organizes patient care assignments to meet needs of clinic
- Carry out more specialized patient care duties, including assignments in selected, more complex inpatient and/or outpatient care settings
- Appropriately prioritize overall patient care needs and adjust plans for care delivery
- Observations of subtle, less obvious changes, both physical and emotional, in patient's condition, and accurately documents care delivered and patient's response to care that could require immediate modification of care plan
- Seeks assistance and guidance by informing RN or MD/DO of changes in patient's condition requiring higher-level intervention
- Participates to greater degree and highest standards in prioritizing, and, as appropriate, modifying patient care treatment
- Assure continuation of optimal, safe and therapeutic patient care delivery
- Assists individuals or groups of patients and their families to take an active role in promoting healthy lifestyles
- Exercises skill in influencing and communicating with unusually difficult to care for or communicate with patients and/or family members who may exhibit problems with lack of self-control, resistant or abusive behaviors, or impediments in their ability to understand or follow instructions
- Effectively deal with all types of patients under very general supervision
- Exhibits skill, creativity and initiative in contributing to improvement of overall care delivery
- Patient and/or family satisfaction levels through active participation in committees/task forces, research projects or in developing educational materials/media
- Actively promotes and effectively incorporates established customer service standards
- Possesses comprehensive practical nursing knowledge and skills in specialized procedures and practices to serve as a resource person for other staff in organizing and implementing more complex/specialized patient care
- Serves as a role model and mentor to other nursing staff
- Supports RN or MD/DO in monitoring practice of unlicensed nursing or non-medical staff in patient care delivery
- Promptly reports any deviations from normal practice patterns to RN or MD/DO
- Monitors non-licensed nursing and medical staff
- Actively seeks out educational opportunities to enhance nursing knowledge and skills, and providing leadership in assisting other staff improve and advance their nursing practice
- Process referrals in timely manner to ensure care needed as ordered by Provider.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Licensed Practical Nurse-Primary Care
University Of Oklahoma Schusterman
06.2010 - 09.2015
- Conducted patient intake
- Coordinated referrals as needed to a variety of specialties as ordered by Physician with Patient/family member for referral placed prior to submitting with facility
- Coordinated admissions to hospital and nursing facilities
- Served as communications liaison between nurses and patients
- Ordered home health and faxed, mailed, and called in patient prescriptions
- Provided patient education including diabetic and hypertension information
- Processed necessary documentation from parents for patients needing care outside of facility
- Assisted with patient care including injections, wound care, and hearing and vision screening
- Provided education and resources to parents and guardians as needed for each individual patient
- Gathered and reviewed documentation for accuracy and completeness
- Worked closely with 13 residents on regular basis and their Attending to ensure exceptional Patient care
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Education
Licensed Practical Nurse - Nursing
Tulsa Technology Center - Lemley
Tulsa, OK05.2010
Skills
- Embodies ICARE standard
- Yellow Belt and Y24 Leadership Certificate in process
- Annie App and PACT Champion
- IV Certified
- Mentor/Preceptor nurse Trainees using strong clinical judgement
- Women's Health residency training including MST/PTSD/RHS
- Chronic Disease Management
- HIPAA Protocols
- Word/Excel/Power Point/Teams/Google Drive
Timeline
PACT LPN Women's Health
Department Of Veterans Affairs
01.2023 - Current
PACT LPN
Department Of Veteran Affairs
05.2021 - 01.2023
Manager for COVID Scheduling/Testing/CORE Hospital Scheduler/LPN
Core Hospital
10.2020 - 05.2021
Lead LPN-Family Medicine Primary Care Clinic/Referral Coordinator
University Of Oklahoma Family Medicine
09.2018 - 10.2020
LPN Referral/Intake Coordinator
Oxford Home Healthcare
09.2015 - 09.2018
Licensed Practical Nurse-Primary Care
University Of Oklahoma Schusterman
06.2010 - 09.2015
Licensed Practical Nurse - Nursing
Tulsa Technology Center - Lemley
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