Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Lewis

Attleboro Falls,MA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

General Manager

McDonalds
Plainville, MA
06.2020 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

Education

High School Diploma -

North Attleborough High School
North Attleboro, MA
06-2022

Bachelor of Arts - Dance, BA

Bridgewater State University
Bridgewater, MA
09.2022 - 05.2026

Skills

  • Verbal and Written Communication
  • Time Management
  • Staff Training and Development
  • Strategic Planning
  • Workforce Management
  • Performance Management
  • Staff Management
  • Team Leadership

Timeline

Bachelor of Arts - Dance, BA

Bridgewater State University
09.2022 - 05.2026

General Manager

McDonalds
06.2020 - Current

High School Diploma -

North Attleborough High School

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Charlotte Lewis