Charlotte Long
San Antonio,TX
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 8 years of management experience paired with goal-oriented and performance-minded approach.
Overview
11
11
years of professional experience
Work History
Property Manager
Willow Bridge Property Company
02.2015 - Current
- Complete end of month reports along with financials according to owner and management specific requirements.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Administered operations to handle needs of more than 400 tenants across 400 property units.
- Dual managed multiple properties while training new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
Customer Service Representative
EZ Money Loan Services
09.2012 - 02.2015
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Skills
- Yardi
- Maintenance
- Leasing promotions
- Budget management
- Affordable housing programs knowledge
- Property tours and inspections
- Staff Management
Accomplishments
- Increased occupancy rates from 87% to 94% in 3-6 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw multiple residential family properties totaling over 450 individual units.
- Maintained occupancy rate at 100% for 3 months.
- Supervised team of 7 staff members.
Timeline
Property Manager
Willow Bridge Property Company
02.2015 - Current
Customer Service Representative
EZ Money Loan Services
09.2012 - 02.2015
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