Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Lumley

Becker,MN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Policy Operations position. Ready to help team achieve company goals.


Overview

10
10
years of professional experience

Work History

Sales Representative

Dehn Oil & Propane
02.2023 - Current
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Representative

Lakes Gas Company
11.2013 - 02.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promptly responded to inquiries and requests from prospective customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Accounting

Willmar Technical
Willmar, MN

High School Diploma -

Medford High School
Medford, MN
05.1994

Skills

  • Lead prospecting
  • Relationship selling
  • Customer Retention
  • Customer Relationship Building
  • Strong Communication and Interpersonal Skills
  • Friendly and Helpful
  • Interpersonal communication skills
  • Customer Assistance
  • Cold-calling
  • Microsoft applications proficiency
  • Ability to Lift 40 pounds
  • Computer Proficiency and Microsoft Office

Timeline

Sales Representative

Dehn Oil & Propane
02.2023 - Current

Customer Service Representative

Lakes Gas Company
11.2013 - 02.2023

No Degree - Accounting

Willmar Technical

High School Diploma -

Medford High School

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Charlotte Lumley