Charlotte Macey
Summary
Court Operations Associate with extensive expertise in legal documentation and customer service. Demonstrates strong skills in communication, problem-solving, and team leadership, contributing to efficient court operations and enhanced public service. Dedicated to fostering strategic relationships and delivering innovative solutions to support legal processes and client needs.
Overview
11
11
years of professional experience
Work History
Court Operations Associate
Multnomah County Circuit Court
12.2019 - Current
- Assisted the public, judges, judicial staff, and agencies in obtaining legal forms from the State Court.
- Assisted the public with Family Law Department procedural inquiries.
- Entered Odyssey Production documents like motions, affidavits, orders, and judgments following statewide and departmental guidelines. Aimed to complete these filings within 24 hours if possible.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Houseware Sales Associate
Pearl Hardware
04.2017 - 12.2019
- Interacted with customers in a courteous, helpful, and respectful prompt manner to encourage repeat business.
- Organized and straightened the merchandise areas on the sales floor, ensuring the department is clean.
- Performed extra duties as needed, such as stocking, processing freight, fulfillment, and changing prices.
- Built product knowledge to answer customer questions, highlighted features and benefits, and understood related products for complete solutions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Seasonal Department Merchandiser
Orchards Supply
01.2016 - 04.2017
- Initiated and implemented marketing ideas for new and existing products.
- Executed and enhanced company planograms.
- Informed customers about new products to generate interest and increase sales.
- Managed department stock and reported product availability or overstock issues to management.
Visual Communications Specialist
FASTSIGNS
03.2014 - 06.2016
- Developed and maintained relationships and a referral network to generate new revenue opportunities.
- Offered product and technical guidance to prospects and clients.
- Coordinated several substantial projects at once for various clients to guarantee timely and high-quality completion of all deliverables.
- Kept precise records of sales and prospecting activities, and provided status updates as required.
- Established and sustained productive team relationships with all support departments.
Education
Bachelor of Arts - Interdisciplinary Studies
Marylhurst University
Lake Oswego, OR06.2012
Skills
- Integrity in customer service
- Client support
- Effective deadline management
- Verbal and written communication
- Interpersonal and written communication
- Collaborative team support
- Support services
- Mail handling
- Time management
Timeline
Court Operations Associate
Multnomah County Circuit Court
12.2019 - Current
Houseware Sales Associate
Pearl Hardware
04.2017 - 12.2019
Seasonal Department Merchandiser
Orchards Supply
01.2016 - 04.2017
Visual Communications Specialist
FASTSIGNS
03.2014 - 06.2016
Bachelor of Arts - Interdisciplinary Studies
Marylhurst University
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