Charlotte Maddy
Marysville,OH
Summary
Versatile Administrative Professional with 15+ years experience spanning industries in public and private sectors. Adept in delivering administrative support to various projects and initiatives. Responsible, productive and committed to providing administrative oversight. Excellent organizational abilities and collaborative mindset engaged in seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Surgical Equipment Repair Supervisor
Agiliti Health
08.2021 - 10.2024
- Managed team of 25+ technicians in the Flexible Scope Repair Division. Motivated and guided employees in productivity, engagement, and meeting departmental goals.
- Worked with Flexible Scope Repair Coordinators in identifying problems and issues, guiding through corrective steps, and ensuring work assignments are assigned accordingly. Delegated tasks efficiently to maximize divisional performance and meet scope repair deadlines.
- Tracked and monitored repairs for division using SQL data analysis and reporting and prioritized urgent repairs. Continuously identified opportunities for process improvement, implementing changes for greater efficiency and reduced cost.
- Ensured customer satisfaction by tracking timely completion of repair projects and maintaining clear communication channels for any delays in repairs.
- Evaluated employee performance regularly through constructive feedback sessions to identify areas for improvement, recognize achievements, career development and initiatives.
- Championed quality control initiatives to meet established standards for repair workmanship within the division. Ensured repair issues were discussed with technicians as they arise to limit any repetitive quality issues.
- Maintained accurate records of completed repairs and evaluations for warranty claims processing.
- Maintained work area in accordance with ISO 13485 standards and guidelines provided by the Agiliti Quality and Safety teams. Maintained training records and other quality related documents for internal and external audit purposes.
- Handle timecard & time off entry, review, and submission, time off review and approvals.
Division Analyst
MISR (DBA Agiliti Health)
08.2019 - 08.2021
- Generated weekly and monthly Excel spreadsheets to track, analyze and report on performance, product volume and sales revenue data for Flexible Scope Repair Division.
- Utilized Microsoft Dynamics D365 applications and IBM Lotus Notes/Domino queries to convert data into reports and spreadsheets for Flexible Scope Repair Product Manager for strategic planning and research.
- Generated monthly profit and loss and statement of income reports for Flexible Scope Repair Division budget analysis and planning.
- Conducted thorough research using diverse resources to assist Product Manager with routine and special product tasks.
Purchasing Assistant
Mobile Instrument Service and Repair (MISR)
10.2017 - 08.2019
- Prepared purchase requisitions and purchase orders accurately in AS400 and Microsoft Dynamics 365 software systems, and followed up with vendors suppliers to confirm receipt and delivery schedules.
- Maintained consistent email communication with vendors and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for ISO 9001 audit purposes.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers. Collaborated with internal departments to identify and manage demand for materials and supplies.
Program Administrator II
Scientific Research Corporation
03.2015 - 03.2017
- Provided program management support for Department of Defense (DoD) projects and programs. Worked alongside customer's Business Operations team to meet project plans and objectives.
- Gathered data and reported metrics to forecast cost, schedule, and performance of projects to analyze any discrepancies and recommended areas of improvement.
- Collaborated with external customers and program managers as needed to execute projects efficiently within specified timelines successfully.
- Created informative reports for customer's Business Operations team in presenting findings on program and project performance in concise yet thorough manner.
Administrative Specialist
SPAWAR Systems Center Atlantic
11.2011 - 01.2015
- Assisted program and project managers, contracting officer representatives, and support personnel of DoD and non-DoD projects. Provided administrative support to various initiatives and relayed weekly, monthly and quarterly updates to senior team leaders.
- Processed necessary procurement requests and contract actions to meet key milestones and project funding requirements accordingly.
- Compiled data and metrics for Business Operations teams and assisted in tracking and forecasting cost, schedule, and performance of various projects.
Education
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FL08-2010
Skills
- Microsoft Office Suite
- Computer skills
- Office administration
- Time management
- Professional verbal and written communication
- Documentation management and reporting
- Operations management
- Team leadership
Military Experience
Nuclear Electrician's Mate Third Class
United States Navy (Veteran)
October 2002 - June 2007
Timeline
Surgical Equipment Repair Supervisor
Agiliti Health
08.2021 - 10.2024
Division Analyst
MISR (DBA Agiliti Health)
08.2019 - 08.2021
Purchasing Assistant
Mobile Instrument Service and Repair (MISR)
10.2017 - 08.2019
Program Administrator II
Scientific Research Corporation
03.2015 - 03.2017
Administrative Specialist
SPAWAR Systems Center Atlantic
11.2011 - 01.2015
Bachelor of Arts - Business Administration And Management
Saint Leo University
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