Charlotte Makoni

East Palo Alto,CA

Summary

Experienced with player development, focusing on tailoring training programs to individual needs. Utilizes effective communication techniques to ensure understanding and engagement. Track record of fostering positive and motivating environment that drives athletes to achieve their best.

Overview

years of professional experience

Work History

Tennis Coach / Mentor

East Palo Alto Tennis & Tutoring (EPATT)

East Palo Alto, CA

01.2019 - Current

Coached and mentored youth athletes in tennis fundamentals, strategy, and sportsmanship.
Developed structured practice plans to improve player technique and match performance.
Fostered teamwork, discipline, and goal-setting among students from diverse backgrounds.
Provided mentorship and academic encouragement to support students’ personal development.
Collaborated with program staff to organize practices, events, and community engagement activities.

Sales Associate

European Wax Center

01.2023 - 01.2024

Assisted customers with product selection and service scheduling.
Managed point-of-sale transactions and maintained organized retail displays.
Developed strong interpersonal and communication skills through daily client interaction.

Team Member

Jamba Juice

01.2022 - 01.2023

Delivered fast-paced customer service while managing high-volume orders.
Maintained accuracy in cash handling and order fulfillment.
Worked collaboratively with team members to maintain operational efficiency during peak hours.

Cashier / Customer Service Associate

Fremont Hills Country Club

01.2021 - 01.2022

Processed transactions and provided attentive service to club members and guests.
Assisted in coordinating front-of-house operations during events and busy service periods.
Maintained professional communication with guests to ensure a positive customer experience.

Education

Bachelor of Arts - Mathematics

Lewis & Clark College

Portland, OR

05-2027

Skills

Technical: Mathematics, Statistical Analysis, Problem Solving
Professional: Leadership, Team Collaboration, Communication, Time Management, Customer Service

Tools: Microsoft Excel, Google Workspace

Interests

Tennis, Community Outreach, Engineering & Infrastructure, Mentorship

Timeline