Charlotte Malave
Orlando,USA
Summary
Dynamic leader with a proven track record at Paradise Grills International, Inc., skilled in talent acquisition and workplace conflict mediation. Successfully implemented HR technologies that enhanced operational efficiency and streamlined financial processes. Notable achievements include significant improvements in employee development, showcasing exceptional analytical skills and a commitment to leadership excellence. Career goals focus on fostering innovative HR practices to elevate organizational success.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Paradise Grills International, Inc.
Ocoee, Florida
05.2020 - 08.2024
- Oversee full spectrum of HR functions, including recruitment, onboarding, performance management, and employee development for a company of 225 employees
- Managed disciplinary procedures, and processed the full payroll cycle
- Benefits administration, including 401K, compensation analysis, and annual performance reviews
- Managed employee records, tracked benefits, and handled payroll inquiries for all employees
- Provided guidance to employees and managers on conflict resolution, performance issues, and HR policies
- Played a key role in the implementation of HR technology systems, streamlining administrative tasks
- Managed local and out of state compliance (Unemployment Benefits, Social Security, Garnishments, Child Support, 1095, 5500 filing)
Assistant Operations Manager
Paradise Grills International, Inc.
Ocoee, Florida
02.2020 - 05.2020
- Managed accounts receivable processes, ensuring timely and accurate payments from customers
- Audited sales contract files and entered sales transactions in QuickBooks to maintain financial records
- Updated sales logs to track commission payments and ensure accuracy for the sales team
- Monitored and reconciled unpaid commissions, coordinating with sales personnel for resolution
- Maintained open order reports, ensuring up-to-date tracking of pending deliveries and payments
- Provided weekly payment collection reports to executives, highlighting any overdue accounts
- Issued invoices in QuickBooks for all customers who received deliveries, ensuring accurate billing
- Created production units and wholesale invoicing in QuickBooks to streamline financial reporting
- Purchased supplies for 18 showrooms, managing vendor relationships and cost efficiency
- Handled customer payments, entered them in QuickBooks, and performed bank reconciliations to ensure account accuracy
Office Administrator
Blessed Auto Outlet, LLC
Orlando, Florida
11.2018 - 02.2020
- Managed both accounts payable and receivable, ensuring timely payments and maintaining accurate financial records
- Conducted inventory control and purchasing to maintain optimal stock levels and cost efficiency
- Processed payroll and issued checks for employees, ensuring compliance with company and regulatory standards
- Updated and tracked financial transactions using QuickBooks, providing detailed financial reporting
- Submitted necessary documents to financial institutions to secure funding for vehicle sales, ensuring smooth transactions
- Managed the process of tag and title transfers for all customers, ensuring timely and accurate completion of paperwork
- Renewed dealership licenses, ensuring compliance with local and state regulations
- Filed monthly sales tax returns and documentary stamps, ensuring adherence to tax laws and timely reporting
- Maintained and updated electronic files for customers and finance companies, ensuring the accuracy and security of data
Production Manager
Gale Pacific USA, Inc.
Altamonte Springs, Florida
01.2015 - 11.2018
- Firm planned, scheduled, coordinated, and approved the release of production orders to manufacturing based on material availability and capacity
- Ensured timely delivery of customer orders by driving productivity and eliminating bottlenecks
- Outsourced talent, interviewed, and hired seasonal employees to meet production demand fluctuations
- Managed staffing levels throughout the year, adjusting workforce size based on operational needs
- Conducted employee performance evaluations every six months, identifying areas for improvement and development
- Monitored and reviewed employee work hours, approving overtime based on production demand and efficiency
- Directed and managed the Production, Shipping, and Receiving teams to ensure seamless operations
- Purchased non-inventory items and requested purchase orders for raw materials to maintain production flow
- Proficient in Microsoft Dynamics AX for inventory and production management
- Maintained inventory accuracy by scheduling weekly cycle counts and managing inventory discrepancies
- Ensured accuracy in BOMs (Bill of Materials) and routes for each product, maintaining production efficiency
- Compiled and reported monthly production metrics to upper management, driving data-driven improvements
- Coordinated maintenance and service for equipment, ensuring minimal downtime and operational efficiency
- Conducted safety meetings twice a month and performed monthly safety walks in the warehouse
- Implemented and enforced 5S methodology in the warehouse, production, and shipping areas to optimize organization and safety
Customer Service Specialist
Gale Pacific USA, Inc.
Altamonte Springs, Florida
04.2013 - 01.2015
- Processed over 100 customer orders daily, ensuring accurate and timely order entry
- Monitored and reported on the Customer Service Department’s performance metrics to management
- Corrected EDI (Electronic Data Interchange) orders and pricing discrepancies to streamline processing and improve order accuracy
- Managed vendor portals for key partners like Amazon, Walmart, and Wayfair, ensuring up-to-date stock availability and timely delivery updates
- Acted as the right hand to the Customer Service Manager, assisting with escalations and department operations
- Assisted in maintaining seamless communication between vendors and internal teams to ensure smooth workflow and customer satisfaction
Education
MBA - Human Resources Management
DeVry University
Orlando, Florida01.2022
BBA - International Business Administration
Interamerican University of Puerto Rico
Ponce, Puerto Rico01.2012
Skills
- Talent Acquisition and Recruitment
- Workplace Conflict Mediation
- HR Policy Development and Compliance
- Performance Management
- Training and Development
- Benefits Administration
- HR Software (Paylocity, ADP, and Workday)
- Accounting Software (QuickBooks)
- 401(k) Third-Party Administrator (Human Interest, Empower, ADP)
- Employment Law and Labor Relations
- Leadership and team building
- Change Management
- Excellent analytical skills
- Time management
- Organization
- Attention to detail
Languages
Bilingual Communication, Exceptional written and oral communication skills in both English and Spanish.
Certificationsandseminars
- Florida Notary, 11/30/24
- Automated Export System Seminar, San Juan, PR, 2008
- Studying Techniques for Children with Disabilities, Ponce, PR, 2010
- University of Puerto Rico, Ponce, PR, 22, 2003
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k match4-day work weekSoftware
ADP
PAYLOCITY
WORKDAY
HUMAN INTEREST
ADP 401K
EMPOWER
MICROSOFT
QUICKBOOKS
MICROSOFT DYNAMICS
Interests
MUSIC
Timeline
Human Resources Manager
Paradise Grills International, Inc.
05.2020 - 08.2024
Assistant Operations Manager
Paradise Grills International, Inc.
02.2020 - 05.2020
Office Administrator
Blessed Auto Outlet, LLC
11.2018 - 02.2020
Production Manager
Gale Pacific USA, Inc.
01.2015 - 11.2018
Customer Service Specialist
Gale Pacific USA, Inc.
04.2013 - 01.2015
MBA - Human Resources Management
DeVry University
BBA - International Business Administration
Interamerican University of Puerto Rico
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